Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Figueroa

Allentown,PA

Summary

Excellent communicator and dependable team player with a positive attitude. Adept at building relationships with clients while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

6
6
years of professional experience

Work History

Special Needs Caregiver

Wakefield Cottage
08.2023 - Current
  • Improved communication skills of special needs adults by incorporating visual aids, gestures, and assistive technology.
  • Enhanced social skills development through group activities and peer interaction exercises.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Provided compassionate care and support, fostering a nurturing environment conducive to personal growth.

Elderly Caregiver

ADL Senior Care
07.2022 - 08.2023
  • Enhanced elderly residents' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.

Licensed Insurance Agent

OptumRx
06.2019 - 07.2022
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Sales Associate

Nordstrom Rack
02.2018 - 03.2019
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

High School Diploma -

Salisbury High School
Allentown, PA
06.2016

Skills

  • Behavior Management
  • Client Relationship Management
  • Decision Making Abilities
  • Customer Service
  • Product Promotions
  • Transaction Processing
  • Teamwork
  • Conflict Resolution
  • Relationship Building
  • First Aid and Safety
  • Time Management
  • Basic Mathematics

Timeline

Special Needs Caregiver

Wakefield Cottage
08.2023 - Current

Elderly Caregiver

ADL Senior Care
07.2022 - 08.2023

Licensed Insurance Agent

OptumRx
06.2019 - 07.2022

Sales Associate

Nordstrom Rack
02.2018 - 03.2019

High School Diploma -

Salisbury High School

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Brianna Figueroa