Summary
Overview
Work History
Education
Skills
Candidate Summary
Timeline
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Brianna Fisher

Pittsburgh,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Patient Monitor, Claims Examiner, Customer Service

UPMC
07.2019 - Current
  • Answer, document, and triage incoming calls as needed from prospective UPMC Health Plan customers to support department sales goals
  • Conduct outbound service calls from a script in accordance with departmental initiatives
  • Ability to understand and effectively communicate general information regarding Medicare and Special Needs plan product lines
  • Manage and document sales lead information in CRM system
  • Various data entry projects as needed
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.

Various Temporary Positions
11.2017 - 06.2019
  • Customer Service/Office Administration
  • Worked various clients at short notice
  • Clients including Walgreen’s Specialty Pharmacy, Fed X, YWCA Greater Pittsburgh, and CVS Health
  • Provided assistance at different call centers at peak season
  • Work including high volume calls inbound and outbound
  • Fast pace quick trainings for ready work

Alorica
04.2015 - 04.2017
  • Technical Support
  • Handled a large volume of phone calls(100+/day), chat and emails
  • Assisted with the development of the call center's operations, quality, and training processes
  • Troubleshot hardware issues and worked with service providers to facilitate repairs
  • Assisted in process refinement to improve customer service and support
  • Reviewed support cases for technical and troubleshooting accuracy
  • Researched, documented, and escalated cases to higher levels of support according to internal procedures
  • Researched, resolved, and followed up on customer issues

Education

High School Diploma -

Pittsburgh Allderdice High School
Pittsburgh, PA
06.2013

Skills

  • Scheduling
  • Appointment Scheduling
  • Information Security
  • Call Management
  • Insurance verification
  • Stress tolerance
  • Call center experience
  • Patient Observation

Candidate Summary

6+ yrs. of customer service experience including 3 yrs. in a high volume, inbound and outbound call center environment Reliable, professional, and eager to grow with a stable company Proficient in MS Office (Word, Excel, and Outlook)

Timeline

Patient Monitor, Claims Examiner, Customer Service

UPMC
07.2019 - Current

Various Temporary Positions
11.2017 - 06.2019

Alorica
04.2015 - 04.2017

High School Diploma -

Pittsburgh Allderdice High School

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Brianna Fisher