Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Free

Dallas,TX

Summary

I am a recent college graduate who took time off to start a family. I am a hardworking and passionate job seeker with strong dedication and motivation to begin and secure my career.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Activus Connect
09.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy.

Customer Service Representative

Fidelity Investments
04.2021 - 03.2022
  • Assist customers with setting up their 401k.
  • Educated customers on their 401k plan, and IRS regulations.
  • Proficiently moved assets, processed withdrawals, issued loans, and set up payments.
  • Managed delinquent loans, and QDRO accounts.
  • Updated account information to maintain customer records.

Associate

Amazon
03.2020 - 04.2021
  • Shrink wrap, print labels, and transfer pallets quickly and proficiently.
  • Guide and assist other associates in their job duties.
  • Cross train in various areas

Customer Service Agent (Contract)

Federal Reserve Bank Of Dallas
09.2017 - 03.2019
  • Systematically enroll federal government checks into direct deposit.
  • Set up and issue debit cards.
  • Proficiently handled sensitive and classified information and documents.


Customer Service Representative

Virgin America
01.2016 - 09.2017
  • Book and cancel flight reservations. Assist in cancelled flights by rebooking.
  • Exchange and issue new ticket proficiently.
  • Educate customers on airline policies and deals.


Education

Bachelor of Science - Clinical Psychology

Texas Woman's University
Denton, TX
08.2021

Skills

  • Computer Proficiency
  • Data Entry
  • Critical Thinking
  • Research
  • Investment Banking
  • Data Collection

Timeline

Customer Service Representative

Activus Connect
09.2023 - 04.2024

Customer Service Representative

Fidelity Investments
04.2021 - 03.2022

Associate

Amazon
03.2020 - 04.2021

Customer Service Agent (Contract)

Federal Reserve Bank Of Dallas
09.2017 - 03.2019

Customer Service Representative

Virgin America
01.2016 - 09.2017

Bachelor of Science - Clinical Psychology

Texas Woman's University

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Brianna Free