Brianna Gallegos
Santa Fe,TX
Summary
Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced community pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure the Remote Certified Pharmacy Technician position.
Overview
6
6
years of professional experience
Work History
Senior Pharmacy Technician
Walgreens
05.2021 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed opening and closing duties for pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Reviewed and verified customer information and insurance provider information.
Sales Associate
Family Dollar
11.2020 - 05.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Aided english and spanish speaking customers, increasing customer loyalty 100%.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Internship Student
HCA Houston Healthcare Mainland
12.2018 - 12.2019
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Restocked automated medication dispensing equipment.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Internship Student
Kroger's Pharmacy
03.2019 - 04.2019
- Answered incoming telephone calls, took down messages and provided information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Upheld strict security procedures to maintain data confidentiality.
- Collected co-payments or full payments from customers.
- Counted and measured medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and pharmacy technicians.
- Generated prescription labels and verifying accuracy of patient and medication information.
Education
Certification - Certified Pharmacy Technician
Pharmacy Technician Certification Board
Associate of Applied Science - Pharmacy Technician
College of The Mainland
Texas City, TX12.2020
High School Diploma -
Santa Fe High School
Santa Fe, TX06.2019
Certificate - Sterile Compounding And Aseptic Technique
Austin Community College
Austin, TX05.2019
Certificate - Pharmacy Technician
College of The Mainland
Texas City, TX05.2019
Skills
- Bilingual (English and Spanish)
- Exceptional Customer Service
- Phone Etiquette
- Team collaboration
- Multi-tasking strength
- Fast learner
- Cash register operation
- Excellent math skills
- Medical and Pharmeceutical Terminology
- Drug storage procedures
- Knowledge with Microsoft 365
- HIPAA compliance
- Insurance eligibility and verification
Pharmacy law compliance
Timeline
Senior Pharmacy Technician
Walgreens
05.2021 - Current
Sales Associate
Family Dollar
11.2020 - 05.2021
Internship Student
Kroger's Pharmacy
03.2019 - 04.2019
Internship Student
HCA Houston Healthcare Mainland
12.2018 - 12.2019
Certification - Certified Pharmacy Technician
Pharmacy Technician Certification Board
Associate of Applied Science - Pharmacy Technician
College of The Mainland
High School Diploma -
Santa Fe High School
Certificate - Sterile Compounding And Aseptic Technique
Austin Community College
Certificate - Pharmacy Technician
College of The Mainland
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