Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Garcia

Henderson,NV

Summary

Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Front of House Team Member

Gen Korean BBQ House
01.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Ride Operator

Fly Linq Zipline
05.2022 - 02.2023
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Ordered and maintained all recreational equipment.

Maitre D'

Carmines Italian Restaurant
04.2021 - 05.2022
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.

Sales Associate

Bath And Body Works, Limited Brands
10.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Receptionist Administrator

Desert Valley Heating And Cooling
03.2019 - 10.2020
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.

Call Center Representative

RDI Corporation
01.2018 - 03.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.

Education

High School Diploma -

Odyssey Charter High School
Las Vegas, NV
05.2019

Skills

  • Restaurant Operation
  • Customer Needs Assessments
  • Maintaining Clean Work Areas
  • Station Preparation
  • Daily Logs
  • Member Support
  • Customer Engagement

Timeline

Front of House Team Member

Gen Korean BBQ House
01.2023 - Current

Ride Operator

Fly Linq Zipline
05.2022 - 02.2023

Maitre D'

Carmines Italian Restaurant
04.2021 - 05.2022

Sales Associate

Bath And Body Works, Limited Brands
10.2020 - 04.2021

Receptionist Administrator

Desert Valley Heating And Cooling
03.2019 - 10.2020

Call Center Representative

RDI Corporation
01.2018 - 03.2019

High School Diploma -

Odyssey Charter High School

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Brianna Garcia