Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Moore

Baltimore,Maryland

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Working Solutions
02.2021 - Current
  • Handle large volume of inbound calls every day with professionalism and positive attitude to ensure customer satisfaction.
  • Help new and returning customers navigate company software through online troubleshooting methods.
  • Consistently meet 95% performance metrics to improve NPS customer satisfaction scores.
  • Utilize strong problem-solving skills to quickly identify and address customer inquiries or concerns.
  • Experience in toggling between multiple browsers and systems using dual monitors.
  • Educate customers on products and services based on individual preferences and needs.
  • Quickly adapt to new systems and maintain knowledge of current software processes.

Payroll Clerk

Northeast Foods
07.2022 - 08.2023
  • Handled employee questions and discrepancies regarding payments and benefits.
  • Proficient level experience using Microsoft Outlook, Excel and Word.
  • Maintained employee information and payroll records within systems.
  • Prepared periodic payroll reports.
  • Collected and verified timesheets.
  • Calculated payable hours, commissions, bonuses, and taxes, and deductions.
  • Issued statements detailing employee earnings and deductions.
  • Performed variety of clerical tasks and other duties as assigned.

Café Associate

Sam's Club
08.2021 - 03.2022
  • Maintained high standards of customer service during high-volume w shifts to ensure 100% customer satisfaction.
  • Processed cash and credit card payments at register.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepped ready-to-eat food items ahead of lunchtime and dinner rush periods.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

92G Cook/Active Duty Soldier

U.S. Army Active Duty
11.2017 - 10.2020
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Worked in administration and rations department.
  • Implemented safe food handling procedures.
  • Prepared and served meals to around 480 service members daily for breakfast, lunch, and dinner.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Contributed to successful military exercises through effective coordination and task delegation among team members.

Shift Leader

Wendy's
07.2015 - 08.2017
  • Processed over 60 drive through and/or dine in orders daily.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Trained new employees on food preparation, safety, and sanitation procedures.
  • Counted cash on hand at shift change and closing to determine shortages or overages.
  • Educated customers about promotions and pricing to boost sales.
  • Managed shift operations, supplied resources and monitored team performance.

Education

Associate of Science -

The Community College of Baltimore County
Baltimore, Maryland
07.2026

High School Diploma -

Perry Hall High School
Baltimore, Maryland
06.2017

Skills

  • Time Management
  • Outstanding communication skills
  • 4 years of sales experience
  • CRM software
  • Proficient in Microsoft Outlook and Excel
  • PPI handling
  • Billing and invoicing
  • Documentation And Reporting
  • One call problem Resolution
  • Escalation management

Timeline

Payroll Clerk

Northeast Foods
07.2022 - 08.2023

Café Associate

Sam's Club
08.2021 - 03.2022

Customer Service Agent

Working Solutions
02.2021 - Current

92G Cook/Active Duty Soldier

U.S. Army Active Duty
11.2017 - 10.2020

Shift Leader

Wendy's
07.2015 - 08.2017

Associate of Science -

The Community College of Baltimore County

High School Diploma -

Perry Hall High School

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