Brianna German Brewton
Kosciusko,MS
Summary
Experienced professional with a strong background in customer interactions and service solutions. Leveraging expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adept at adapting to changing needs and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting both customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Valor Global
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty .
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
Customer Service Representative
Kangaroo Crossing
08.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Youth Development Professional
Oprah Winfrey Boys and Girls Club
06.2021 - 07.2023
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Store Manager
Dollar General
12.2019 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Dollar General
08.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
General Dynamics Information Technology
08.2016 - 09.2018
- Provide adequate customer service, receiving phone calls assisting customers with order replacement cards, enrolling into insurance plans, finding doctors, finding medicines, helping with the processing of claims, and answering just any questions they may have asked
Staff Member
boys and girls club
06.2011 - 07.2016
- I was required to make plans for the month with grant programs & activities such as field trips
- Before the kids would arrive I would answer the phones & provide different types of office work such as filing away information, making copies, etc
Lead Sales Associate
Dollar General
01.2014 - 12.2015
Cashier
Dollar General
03.2013 - 09.2014
Education
Kosciusko Senior High School -
Kosciusko Senior High School
Kosciusko, MS05-2011
Skills
- Microsoft Office
- Merchandising
- Planograms
- Store Management Experience
- Pricing
- Sales
- Retail Sales
- Assistant Manager Experience
- Typing
- Retail Management
- Inventory Control
- Supervising Experience
- Freight Experience
- Management
- Cash Handling
- Payroll
- Microsoft Word
- Telemarketing
- Critical Thinking
- Active Listening
- Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Call Center Operations
- Scheduling
- Call Management
Timeline
Customer Service Representative
Valor Global
10.2023 - Current
Customer Service Representative
Kangaroo Crossing
08.2023 - 10.2023
Youth Development Professional
Oprah Winfrey Boys and Girls Club
06.2021 - 07.2023
Store Manager
Dollar General
12.2019 - 06.2020
Assistant Manager
Dollar General
08.2017 - 12.2019
Customer Service Representative
General Dynamics Information Technology
08.2016 - 09.2018
Lead Sales Associate
Dollar General
01.2014 - 12.2015
Cashier
Dollar General
03.2013 - 09.2014
Staff Member
boys and girls club
06.2011 - 07.2016
Kosciusko Senior High School -
Kosciusko Senior High School
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