Amanda Facundo
Houston ,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Specialist
Valor Global
03.2023 - 12.2024
- Provided customer service to individuals seeking government assistance programs such as for nutrition assistance, cash assistance, and medical assistance.
- Guided applicants through the application process, collecting necessary documentation, and verifying information to ensure accuracy.
- Managed detailed client records and updated information as needed on government systems while adhering to data privacy regulations.
- Resolved customer issues and complaints by researching case details and providing appropriate solutions.
- Mentor junior team members to develop their skills and enhance team performance
Remote Customer Service Specialist
Concentrix
08.2020 - 03.2023
- Kept up-to-date with industry knowledge to earn a promotion as a subject matter expert in three months
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Handled vehicle emergency response notifications with composure and active listening, ensuring optimal solutions for passenger safety
- Assisted customers with troubleshooting vehicle connected service issues
- Communicated product details effectively, ensuring thorough customer understanding and achieving product sales
- Met daily customer service quotas with a focus on quality.
- Assisted with mentoring new employees during and after training.
Education
GED
Skills
- Complaint resolution
- Subject matter expert
- Leadership
- Problem Solving
- Communication
- Ability to train others
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Remote Customer Service Specialist
Valor Global
03.2023 - 12.2024
Remote Customer Service Specialist
Concentrix
08.2020 - 03.2023
GED
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