Brianna Gillespie
Maricopa,AZ
Summary
To obtain a position working within the guidelines of your company- providing a positive attitude, and outstanding customer service. I am looking for longevity and support in my growth. I am one who is driven by a deep connection with my work to achieve and overcome obstacles that may arise. To help others in my reach near and far; obtaining that client-based connection in better presenting our community- standing firm with a sense of integrity. I'm seeking higher elevation for my skill level in a growing industry, whereas I can now begin manifestation for a brighter future.
Overview
9
9
years of professional experience
Work History
Office Assistant
Tom's Auto Repair
Chandler, AZ
05.2023 - 12.2023
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Typed, formatted and edited correspondence and other documents.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Dispersed incoming mail to correct recipients throughout office.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Copied, sorted and filed records of office activities and business transactions.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Security Specialist
Allied Universal
Mesa, Az.
04.2020 - 05.2023
- Monitored network traffic to detect unauthorized access attempts or malicious activities.
- Patrolled crowds during events to preserve order and promote security.
- Assisted law enforcement with facility investigations and critical event responses.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored internal and external company communication and reported abnormalities.
- Monitored security cameras to identify and respond to suspicious activity.
- Ran routine security checks, suggesting improvements as necessary.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Answered numerous calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Document Management Specialist
The CORE Institute
Phoenix, Az.
07.2017 - 02.2019
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Reviewed existing documents for accuracy before archiving them electronically or physically.
- Maintained confidential records in accordance with legal requirements.
- Collaborated with other departments on projects requiring document management expertise.
- Coordinated with staff members to ensure accurate filing of documents.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Assisted patients on the patient portal; resetting passwords and answering questions
Sr. Account Manager
Discover Financial Services
Phoenix, AZ.
08.2016 - 04.2017
- Reconciled discrepancies between customers' accounts and statements of account.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Processed incoming payments from customers according to established procedures.
- Monitored overdue accounts using automated information systems.
- Conveyed current account information and obtained payments by using pre-scripted statements.
Front Cashier
Sprouts
Peoria, AZ
10.2014 - 02.2016
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted other departments when needed by stocking shelves or helping customers find items in the store.
- Processed customer payments for purchases using cash registers and credit card terminals.
- Answered customers' questions about products, prices, and availability.
- Kept register terminal area and store clean and orderly.
- Welcomed customers, offering assistance to help find store items.
- Closed cash register by counting cash and reconciling checks and charges.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05-2010
Skills
- Mail Handling
- Report Writing
- Call Handling
- Data Entry
- Clerical Support
- Customer Service
- Office Administration
- Scheduling
- Document Management
- Microsoft Office
Timeline
Office Assistant
Tom's Auto Repair
05.2023 - 12.2023
Security Specialist
Allied Universal
04.2020 - 05.2023
Document Management Specialist
The CORE Institute
07.2017 - 02.2019
Sr. Account Manager
Discover Financial Services
08.2016 - 04.2017
Front Cashier
Sprouts
10.2014 - 02.2016
High School Diploma -
Willow Canyon High School
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