Brianna Goldsby
American Airlines
Lynwood,IL
7
years of professional experience
Dynamic professional with a proven track record in customer service and administrative support, adept at fostering positive relationships through strong interpersonal skills. Expertise in efficiently managing operations, handling customer inquiries, scheduling appointments, and performing data entry while ensuring strict compliance with privacy regulations. A solid foundation in communication and active listening enhances the ability to elevate customer satisfaction and drive operational excellence. Committed to delivering exceptional service and contributing to team success in fast-paced environments.
Work History
Customer Service Agent
1 Year 3 Months- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Independently managed workload with minimal supervision from team lead, ensuring timely service delivery.
- Provided excellent customer service by assisting customers with questions, flight changes and luggage issues.
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service.
- Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Monitored flight delays or cancellations due to weather conditions or other factors.
- Monitored flight delays and cancellations, promptly communicating updates to affected passengers to minimize inconvenience.
- Managed workload independently with minimal supervision from team lead or manager.
- Interacted professionally with customers, colleagues, and supervisors, fostering positive relationships and effective communication.
- Assisted elderly or disabled passengers with wheelchair access at the airport. for elderly or disabled passengers.
- Aided with wheelchair access for elderly or disabled passengers.
- Looked over ticket reservations, checking for mistakes, errors and glitches.
Key Holder
1 Year 9 Months- Handle key holder duties, ensuring safe store opening and closing procedures.
- Monitored stock levels to ensure product availability and meet customer demand.
- Manage daily banking tasks, ensuring accurate transactions and secure store operations.
- Trained staff on service skills to enhance customer interactions and increase sales.
- Streamlined daily cash handling and banking reconciliation processes, maintaining precise transaction records while safeguarding store assets
- Monitor stock levels to maintain product availability, enhancing customer satisfaction.
- Implemented strategic inventory monitoring system to optimize stock levels, reducing stockouts and enhancing product availability for improved customer satisfaction.
- Oversee vendor shipments, ensuring timely and organized product placement.
- Streamlined cash handling and banking reconciliation processes, ensuring accurate transaction records and protecting store assets.
Mail Carrier
7 Months- Sorted mail by route and address for efficient processing. efficiently by route and address, ensuring timely delivery.
- Scanned packages for accurate tracking and delivery confirmation. accurately for precise delivery tracking.
- Supported fellow carriers during peak times, improving overall team efficiency.
- Covered additional routes during peak seasons, ensuring timely completion of delivery targets.
- Support fellow carriers during peak times, enhancing team productivity.
Inspector
1 Year 7 Months- Conducted diagnostic tests to ensure vehicle integrity, contributing to improved production accuracy.
- Verified car connections to reduce assembly errors, supporting enhanced quality control.
- Conducted diagnostic tests ensuring vehicle integrity, enhancing production accuracy.
- Verified all car connections, reducing assembly errors, improving quality control.
- Executed final programming and calibration of vehicle electronics systems, ensuring proper functionality and supporting production line efficiency.
Education
High School Diploma
- Phlebotomy
Master of Healthcare Administration - Healthcare Administration
Skills
Ticketing Systems
Customer Relationship Management
Data Entry
Insurance Verification
Medical Records
Medical Billing
Time Management
Attention to Detail
Computer literacy
Word processing
Phone Etiquette
Customer Retention Strategies
Vital Signs
Medical Terminology
Medical Scheduling
HIPAA
Administrative
Inventory Management
Customer Retention Strategies
Interests
Literature
Environmental conservation
Art
Yoga
Skiing
Travel
Personal Information
Title: CUSTOMER SERVICE SPECIALIST
Timeline
Customer Service Agent
American Airlines
07.2025 - CurrentRead More
Key Holder
Advance Auto Parts
02.2023 - 11.2024Read More
Mail Carrier
United States Postal Service
09.2021 - 04.2022Read More
Inspector
Ford Motor Company
10.2019 - 05.2021Read More
Indiana Northwest University
from Phlebotomy
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Rich Central Campus High School
High School Diploma
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Indiana Tech University
Master of Healthcare Administration from Healthcare Administration
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