Summary
Overview
Work History
Education
Skills
Languages
Referral
References
Timeline
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Thalia Castillo Garcia

Tampa,Fl

Summary

A customer-focused individual with a background in customer service and excellent communication skills, seeking a Flight Attendant position at Allegiant to provide exceptional service to passengers while ensuring their safety and comfort leading to loyalty

Overview

5
5
years of professional experience

Work History

Customer Service Agent

American Airlines
Tampa, FL
04.2022 - Current
  • Provide excellent customer service to passengers, ensuring a positive travel experience.
  • Assist passengers with check-in, boarding, and resolving travel-related inquiries.
  • Maintain a safe and secure cabin environment.
  • Responsible for ensuring all payment transactions are processed correctly before issuing Responsible for ensuring that all payment transactions are processed correctly before issuing tickets.tickets.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Processed refunds, exchanges, and upgrades when necessary.

Customer Service Agent

Eulen America
07.2019 - 08.2022
  • Worked with multiple airlines, including Sun Country Airlines, Swift Air, Swoop, and Westjet
  • Responsible for handling delayed and damaged luggage claims
  • Demonstrated the ability to lift bags and items weighing up to 50 pounds
  • Assisted passengers with their baggage needs, including providing information on the status of their luggage.
  • Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
  • Conducted security checks at gates according to TSA guidelines.

Education

Phlebotomy Technician and EKG Certificates -

Finlay Institute of Nursing
01.2019

High School Diploma -

Gregory-portland High school
Gregory-portland, Texas
05.2018

Skills

  • Excellent communication skills
  • Bilingual in Spanish and English
  • Strong customer service skills
  • Attention to detail
  • Adaptability and problem-solving abilities
  • Customer Relations
  • Stress Tolerance
  • Language proficiency
  • Ticketing systems
  • Cultural Awareness
  • Documentation And Reporting
  • Problem-Solving
  • Relationship Building
  • Sabre Software
  • Passenger Assistance
  • Multitasking Abilities
  • Flexible Schedule

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Referral

Joyce Jackson

Employee number: 13035

References

References available upon request.

Timeline

Customer Service Agent

American Airlines
04.2022 - Current

Customer Service Agent

Eulen America
07.2019 - 08.2022

Phlebotomy Technician and EKG Certificates -

Finlay Institute of Nursing

High School Diploma -

Gregory-portland High school

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Thalia Castillo Garcia