Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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CHRIS BLOEMEN

Denver,CO

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable with track record of success in my field, attention to detail and proactive mindset. Excels at multitasking in fast-paced environments under pressure.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
01.2016 - Current
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers.
  • SEP Leader (Station Emergency Plan). Trained for multiple roles in the event of an emergency to assist passengers, first responders, and to respond to media.
  • Assumed temporary supervisor position when station(s) needed assistance.
  • Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
  • Conducted investigations into workplace complaints of unfair treatment or safety issues.
  • Resolved conflicts between union members and management through mediation sessions.
  • Assisted union members in filing grievances and preparing for hearings.
  • Ensured that all grievance procedures are followed according to the collective bargaining agreement.
  • Investigated reports of harassment or discrimination involving any member of the bargaining unit.
  • Developed and implemented safety policies and procedures to reduce workplace hazards.
  • Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
  • Trained new employees on the use of internal software applications.
  • Maintained up-to-date knowledge of software and technical developments through reading and training.
  • Created detailed recommendations for optimizing operational efficiency.
  • Recognized for consistent quality service and efficiency.
  • Implemented operational changes to promote cost efficiency.
  • Analyzed current processes for efficiency improvement opportunities.

Customer Service Agent

Delta Air Lines
01.2015 - 10.2015
  • Met timelines and procedural protocols.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Ticket agents help arrange seat assignments, retrieve boarding passes, assume responsibility for luggage, and we also ensure that the passenger possess all of the required travel documents if they are leaving the country.

Representative

United Airlines
Sarasota, FL
05.2014 - 12.2014
  • Customer service agents must always be approachable and polite.
  • Appearance and efficiency are vital, especially since the first impression is always a lasting impression.
  • All clients must be greeted with a positive, optimistic attitude, and no matter the circumstances, they should always depart with a smile on their face and be satisfied.

Education

High school Diploma -

Gordonsville High School

Skills

  • CPR certified
  • Handle difficult situations well, even under pressure
  • Trained to handle dangerous goods as well as GMO’s
  • Excellent customer service skills
  • Intermediate Dutch Language skills
  • Conflict Resolution
  • Reliable & Trustworthy
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Team Building
  • Experience in Leadership
  • Experience in being a company and passenger liaison in emergency situations
  • Understanding and experience in fluid schedules
  • Willing to relocate
  • Problem Resolution
  • Excellent communication skills
  • Excellent understanding in product brand and company requirements

Additional Information

  • Asolo Rep. Theatre/ TAKE! Theatre Ensemble. I have been working with the Asolo Rep. Theatre as well as the TAKE! Theatre Ensemble for several years. Tasks include memorizing long scripts and always being on time for all productions.

Timeline

Customer Service Agent

Southwest Airlines
01.2016 - Current

Customer Service Agent

Delta Air Lines
01.2015 - 10.2015

Representative

United Airlines
05.2014 - 12.2014

High school Diploma -

Gordonsville High School

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CHRIS BLOEMEN