Tiarra Johnson
Henrico,VA,United States
Summary
To apply the training skills and experiences gained as a customer service agent to a similar position, where I can contribute to the organization’s success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Global Response- Connection Academy
- Explained benefits to parents, for student participation in educational programme
- Surpassed company targets for registered participants
- Maintained customer loyalty by answering questions and concerns to parents.
Tele Sales Marketing Representative
IQOR
- Increased T Mobile Customer base by ten (10) daily
- Confirmed up to three (3) additional products to existing customers daily
- Answered call flow according to company standards
- Resolved customer complaints in a timely manner.
Behavior Technician
Intercept Health
12.2023 - Current
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Facilitated group sessions to teach clients positive coping strategies.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Certified Nursing Assistant
Senior Helpers
Henrico VA
04.2019 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Preschool Teacher
Kiddie Academy
08.2022 - 05.2023
- Allowed for ample outdoor discovery time in schedule each day.
- Helped new preschool children get used to classes by giving one-on-one support.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
Direct Support Professional
Community Assistance Network
Richmond, VA
10.2019 - 11.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Kings Kingsway High School
5 subjects -
Caribbean School Education Council (CSEC)
Skills
- A working knowledge of the following application:
- Microsoft Suite
- CPR and first aid certified
- 32 hours Meditation Aid Certified
Certification
CPR and First Aid Certified.
Timeline
Behavior Technician
Intercept Health
12.2023 - Current
Preschool Teacher
Kiddie Academy
08.2022 - 05.2023
Direct Support Professional
Community Assistance Network
10.2019 - 11.2022
Certified Nursing Assistant
Senior Helpers
04.2019 - Current
Customer Service Agent
Global Response- Connection Academy
Tele Sales Marketing Representative
IQOR
High School Diploma -
Kings Kingsway High School
5 subjects -
Caribbean School Education Council (CSEC)