Shawna J. Terpstra
Humble,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Service Agent
Unifi
11.2022 - Current
- Responsible prioritize and execute safe, timely and pleasant transportation of physically disabled customers to appropriate locations (gate, baggage carousel, and/or parking area)
- Consistently communicated with dispatch agents and placed relevant note information where necessary on specific tickets
Z-Man Direct
10.2015 - 03.2016
- Brought in several new high-quality accounts to this young company specializing in printing and embroidering
- Managed the business-to-business accounts
Supervisor
California Loan & Jewelry, Inc. and Advanced Check Cashing
01.1998 - 01.2002
- Trained and mentored new sales associates
- Ensured customer privacy of sensitive information
- Developed and maintained strong customer relationships
- Loan processing / Sales associate o Wrote and appraised loans for jewelry, antiques and electronic items
- Sold new and used inventory o Managed Western Union, Pay Day Advances, Money Orders and Personal Check
- Cashing.
Sales Representative
Goore’s
01.1996 - 01.1997
- Sold a vast array of products including everything from infant products to home goods
- Assessed customer’s needs to optimize which products best suit their baby’s current and future needs
- On-going education of the large number of product offerings to assist customers in the selection and proper use of those items.
Education
B.S. - Communications
Norwich University
Northfield, VT 08.2002 - 05.2007
Skills
Strong communication skillsundefined
Affiliations
2003-2005 – Member of Norwich University Women’s Hockey Team
1997 – Most improved Skier on Landmark Ski Team
1993 – Ranked #1 in the Northern California for United States Tennis Association
Additional Information
Notable aptitude for languages. Maintain conversations in Spanish learning keywords and phrases per industry and the business’ purpose.
Competitive multi-sports player. An asset as a team member and leader.
Timeline
Service Agent
Unifi
11.2022 - Current
Z-Man Direct
10.2015 - 03.2016
B.S. - Communications
Norwich University
08.2002 - 05.2007
Supervisor
California Loan & Jewelry, Inc. and Advanced Check Cashing
01.1998 - 01.2002
Sales Representative
Goore’s
01.1996 - 01.1997
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