Brianna Gomez

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.

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• Performed inventory control, such as counting, and stocking merchandise.
• Reduced restocking time by consistently maintaining a well-organized and easily accessible backroom storage area.
• Optimized product visibility through strategic placement and attractive displays, driving customer interest.
• Improved customer satisfaction by promptly addressing inquiries, locating items, and providing knowledgeable assistance regarding products.
• Maintained effective team member communication.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Contributed to the store''s reputation for exceptional customer service by providing friendly, efficient assistance to shoppers in locating desired items or answering questions about products.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.