Brianna Gomez
Santa Maria,CA
Summary
Versatile professional skilled in front desk operations, appointment scheduling, and customer service, with a strong foundation in medical office administration and HIPAA compliance. Adept at multitasking and maintaining organization in fast-paced environments while ensuring patient and client satisfaction. Ready to leverage expertise to support team goals and provide exceptional service in a new role.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Medical Receptionist
Community Health Centers
Santa Maria, CA
04.2026 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Used basic knowledge of medical terminology in daily office tasks.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Reviewed patient charts prior to appointment day for accuracy of information.
- Responded to emergencies, helping patients in distress and identifying support resources.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Babysitter
Respite
Santa MariaFeb
02.2024 - Current
- Displayed patience and understanding when dealing with difficult situations involving children.
- Developed strong communication and organizational skills while managing multiple tasks.
- Entertained and engaged with children using games, crafts, and other activities.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Worked with special needs kids.
- Built strong relationships with families through open communication and trustworthiness.
Sales associate
Journeys Shoes
santa maria, US
09.2025 - 09.2026
- Assisted customers in selecting footwear and accessories based on preferences.
- Maintained store appearance by organizing merchandise and displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Provided friendly customer service and assisted customers with product selection
- Communicated clearly with customers to understand needs and resolve issues
- Maintained a positive and professional environmentManaged cash register transactions and
- Handled payments accurately
- Maintained organized merchandise displays and inventory
- Assisted with store operations and daily tasks
- Assisted customers and handled multiple tasks in a fast-paced environment
- Developed strong interpersonal and communication skills through daily customer interaction
- Maintained cleanliness and organization in a shared workspace
- Built positive relationships with customers and families
- Demonstrated patience, communication, and problem-solving skills
- Maintained a welcoming and safe environment
- Handled customer inquiries and resolved issues promptly and professionally.
- Attended weekly team meetings to review performance goals and objectives.
Clerk
Atascadero Door Co
AtascaderoJan 2021
01.2021 - 09.2022
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Verified accuracy of all paperwork prior to submitting it for processing.
- Organized information into databases, spreadsheets, and documents using advanced Computer skills.
- Maintained up-to-date knowledge of company services and products.
- Assisted customers with product selection by providing accurate information about products.
- Delivered messages to staff and management via email and in person.
- Oversaw office supply inventory and proactively replenished out-of-stock items.
- Packed orders in accordance with customer specifications.
Education
Highschool Diploma - undefined
Pioneer valley
Santa Maria06.2025
Skills
- Supporting children on the spectrum
- Computer proficiency
- Door hardware knowledge
- Multitasking
- Customer service
- Time management
- Team collaboration
- Data entry
- Organizational skills
- Reliable and punctual
- Calm demeanor
- Service oriented
- POS system operation
- Flexible schedule
- Client account management
- Front desk operations
- Appointment scheduling
- Office administration
- Patient registration
- Medical terminology
- HIPAA compliance
- Medical office administration
- Patient scheduling
- Appointment setting
- Insurance verification
- Appointment management
- Documentation
- Medical billing
- Reminder calls
Certification
CPR CERTIFICATION, MANDATED REPORTER TRAININGS
Languages
English, Advanced
Spanish , Advanced
Section name
Timeline
Medical Receptionist
Community Health Centers
04.2026 - Current
Sales associate
Journeys Shoes
09.2025 - 09.2026
Babysitter
Respite
02.2024 - Current
Clerk
Atascadero Door Co
01.2021 - 09.2022
Highschool Diploma - undefined
Pioneer valley