Brianna Gonzalez
Trenton ,NJ
Summary
Dynamic professional with experience at Al Excellence Pharmacy, excelling in medication dispensing and customer service. Proven ability to resolve complaints and enhance patient satisfaction. Bilingual in Spanish, effectively communicating with diverse clientele.
Overview
8
8
years of professional experience
Work History
Pharmacy Assistant
Al Excellence Pharmacy
New Brunswick, NJ
08.2023 - Current
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided excellent customer service by addressing inquiries and resolving issues effectively.
- Maintained accurate records of prescriptions and transactions in pharmacy management system.
- Assisted pharmacists in medication dispensing and patient counseling.
- Supported patient interactions by answering inquiries and processing prescriptions efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Deliver medication to patients
Warehouse Associate
Amazon
Morrisville, PA
09.2021 - 09.2023
- Loaded and unloaded merchandise from trucks, ensuring accurate placement in designated areas.
- Maintained cleanliness and organization of workstations to promote safety standards.
- Scanned items using handheld devices, verifying accuracy of shipments and inventory levels.
- Followed safety protocols to minimize workplace incidents and ensure compliance with regulations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated forklifts and pallet jacks to move inventory efficiently within warehouse environment.
Cashier Team Lead
Burger King
Morrisville, PA
05.2018 - 05.2021
- Led cashier team in efficient transaction processing and customer service delivery.
- Trained new cashiers on point-of-sale systems and operational procedures.
- Monitored cash register accuracy and ensured compliance with financial policies.
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.2021
Skills
- Answering customer questions
- Organizing supplies
- Resolving complaints
- Processing payments
- Stocking shelves
- Medication dispensing
- Speaking Spanish
- Answering phone calls and being able to communicate with patients
Timeline
Pharmacy Assistant
Al Excellence Pharmacy
08.2023 - Current
Warehouse Associate
Amazon
09.2021 - 09.2023
Cashier Team Lead
Burger King
05.2018 - 05.2021
High School Diploma -
Pennsbury High School