Brianna Griffin
Jacksonville,Florida
Summary
I am a dedicated and adaptable professional with a diverse background in customer service. I am known for having a strong vibrant personality that stands out in any field. I'm committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Host
Miller's Ale House
03.2023 - 08.2024
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Concierge
Hyatt Regency Riverfront
01.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences
- Assisted with luggage handling, valet services and concierge services.
Contract Tracer
Favorite Health Staffing
01.2021 - 07.2023
- Apply problem solving skills to resolve customer inquiries.
- Identify and document any deficiencies, safety hazards, or areas of non-compliance, and provide recommendations for corrective actions.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL05.2019
Skills
- Team Collaboration
- Multitasking proficiency
- Professional Appearance
- Impression management
- Detail Oriented
Timeline
Host
Miller's Ale House
03.2023 - 08.2024
Concierge
Hyatt Regency Riverfront
01.2022 - Current
Contract Tracer
Favorite Health Staffing
01.2021 - 07.2023
High School Diploma -
William M. Raines High School
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