BRIANNA GRIFFING
Warren,US
Summary
Assisted teams in developing strong leadership and team-building skills. Supported customer relationship management initiatives to enhance client satisfaction. Contributed to business growth through effective operations and community outreach efforts.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Worker
AVI Foodsystems
08.2025 - Current
- Prepared and served food items in compliance with health and safety standards.
- Assisted in inventory management, tracking stock levels, and minimizing waste.
- Monitored quality control measures to maintain high standards of food presentation and taste.
- Coordinated with school administration to accommodate special dietary needs of students.
- Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
Bartender
The Local Tap & Grill
11.2025 - Current
- Crafted and served a diverse range of cocktails and beverages efficiently.
- Maintained cleanliness and organization of bar area to uphold health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
General Manager
ModWash
01.2025 - 08.2025
- Promoted to the POS Systems Administor Team
- Key skills include configuring, updating, and troubleshooting POS hardware and software
- Membership databases, and providing support for daily POS operations
- Strong communication within our company leaders as well customer service skills with future customers
- Setting up fleet accounts, from customer inquiry to finishing the set up in our system
- Provide support to store employees and managers who experience technical difficulties with the POS system
- Operating a location that exceeds revenue of $1,000,000 annually while meeting or exceeded monthly KPI goals, including but not limited to labor, cost of goods, retail growth, and employee turn over
- Reached out to local business for any partnership opportunities as well as doing as many marketing/ community events that I could attend
Client Service Associate (Financial Services)
CF Office
Warren, Ohio
01.2024 - 01.2025
- Assist clients in setting up and managing various accounts such as checking, savings, retirement accounts, or investment portfolios
- Provided personalized support to clients via phone, email, and chat
- Address customer inquiries, complaints, and requests in a timely manner
- Serve as the primary point of contact for clients, responding to inquiries regarding account balances, transactions, interest rates, and financial products
- Assist clients with product/service-related information, guiding them through processes such as troubleshooting, order management, and account setup
- Maintain accurate records of client interactions, transactions, and issues, utilizing CRM software to track and manage customer data
- Ensure compliance with company policies and procedures while maintaining high customer service standards
Bar Manager/Bartender/Server
Brothers pizza
US
10.2023 - 11.2024
- Maintained relationships with regular customers
- Maintained cleanliness and organization of the bar area
- POS Toast system
- Facebook, Instagram, and more posts and advertising
- Organized themed nights, weekly specials, and new cocktails
- Made new menus, as well as table toppers often
General Manager
ModWash
US
03.2023 - 10.2023
- Crafted and served a diverse range of cocktails and beverages efficiently.
- Maintained cleanliness and organization of bar area to uphold health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
General Manager
Wahaka Taco
US
10.2022 - 02.2023
- Toast POS
- Managing 15+ on a shift at a time, over 50 employees total
- Phone calls, orders, customer service
- Hiring process from start to finish
- Kitchen prep work, line checks
- Orders for front and back of house
- Scheduling,Computer softwares
- Safe counts, drawer counts
Office Manager/Personal Assistant
Youngstown Computer
Youngstown, OH
09.2021 - 11.2022
- Quickbooks, Square POS
- Invoices, book keeping, accounting
- Accepting phone calls, emails or texts
- Managing multiple calendars and meetings
- Taking care of events, from organizing it to setting up and running it
- Keeping track of deadlines
- Typing, compiling reports, and correspondence
- Managing databases and filing system
- Implementing and maintaining procedures
- Microsoft Word, Excel, Outlook
Manager
Dunkin’ Donuts
US
05.2013 - 01.2015
Shift Manager/Cashier
Valley View
US
05.2012 - 07.2014
Waitress
Kensington Grille
US
01.2013 - 05.2014
Education
Diploma - undefined
Howland High School
Business - Unfinished
Kent State University at Trumbull
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- ServSafe Food Handler
- ServSafe Manager
Timeline
Bartender
The Local Tap & Grill
11.2025 - Current
Food Service Worker
AVI Foodsystems
08.2025 - Current
General Manager
ModWash
01.2025 - 08.2025
Client Service Associate (Financial Services)
CF Office
01.2024 - 01.2025
Bar Manager/Bartender/Server
Brothers pizza
10.2023 - 11.2024
General Manager
ModWash
03.2023 - 10.2023
General Manager
Wahaka Taco
10.2022 - 02.2023
Office Manager/Personal Assistant
Youngstown Computer
09.2021 - 11.2022
Manager
Dunkin’ Donuts
05.2013 - 01.2015
Waitress
Kensington Grille
01.2013 - 05.2014
Shift Manager/Cashier
Valley View
05.2012 - 07.2014
Diploma - undefined
Howland High School
Business - Unfinished
Kent State University at Trumbull