Summary
Overview
Work History
Education
Skills
Enjoys reading, optimizing health, helping others accomplish goals, and stay busy!
Timeline
Generic

Brianna Gross

Summary

As a shift supervisor, handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner, and superior work ethic, as well as trusted for closing responsibilities such as register count and locking the facility. Reliable Shift Leader with 3 years in the customer service industry. Excellent motivational leader, and successfully communicates duties and tasks.


As a dance instructor, Enthusiastic Dance Instructor offers 4 years of experience in teaching (10 years competing myself). Accomplished performer and teacher passionate about developing talent in students. Choreographs and plans dance lessons for all styles. Dedicated and eager to work with students of all skill levels. Successful at helping individuals, groups and couples excel.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Playa Bowls
08.2021 - Current
  • Reduced employee turnover rate by creating a positive work environment.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints; responded to questions and concerns of customers.
  • Helped store management meet standards of service and quality in daily operations.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Dance Instructor

AcroDynamics
09.2020 - Current
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
  • Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
  • Planned routines for recitals and performances.
  • Offered one-on-one instruction to students by appointment.
  • Motivated and encouraged students to practice dance routines to work toward set goals.

Team Member

The Fresh Market
07.2020 - 08.2021
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelor of Science - Exercise Physiology

DeSales University
Center Valley, PA
05.2026

High School Diploma -

Quakertown Community High School
Quakertown, PA
06.2022

Skills

  • Customer-Oriented
  • Safety Understanding
  • Competitive History
  • Social media proficiency
  • Attention to detail
  • Injury prevention
  • Leadership abilities
  • Time management
  • Goal setting
  • Adaptability
  • Multitasking
  • Physical fitness

Enjoys reading, optimizing health, helping others accomplish goals, and stay busy!

Pertaining to reading, I believe it is great to get off of social media, and make my brain think! I also love to optimize my health by going on runs, and completing lifting sessions for my track team. Lastly, I find joy in seeing others succeed in a task, and especially when I have helped them reach that goal!

Timeline

Shift Supervisor

Playa Bowls
08.2021 - Current

Dance Instructor

AcroDynamics
09.2020 - Current

Team Member

The Fresh Market
07.2020 - 08.2021

Bachelor of Science - Exercise Physiology

DeSales University

High School Diploma -

Quakertown Community High School
Brianna Gross