Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brianna Guerra

Mesa,AZ

Overview

10
10
years of professional experience

Work History

Processing Technician

Surgenex
Scottsdale , AZ
02.2024 - Current
  • Utilize specialized training to rinse amniotic and chorionic tissue to prepare for cutting
  • Cut and package tissue in a precise, accurate, and timely manner.
  • Knowledge of different kinds of grafts and the SOPs for rinsing and cutting of each type of graft.
  • Follow SOPs in all aspects of processing, including documentation, rinsing, and cutting of grafts.
  • Ensure documentation is accurate, with close attention to detail.
  • Maintain aseptic technique according to the guidelines found in SOPs to ensure grafts of the highest quality are produced

Medical Scribe

Chandler Physiatry
Phoenix , AZ
08.2022 - 01.2024
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Obtained accurate medical histories from patients and documented them into the EMR system.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Verified accuracy of dictated reports prior to release for physician review.
  • Maintained confidentiality of all patient information according to HIPAA regulations.

Autodesk Email and Chat Support

Education at Work
Tempe, AZ
11.2021 - 08.2022
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
  • Reviewed customer data for completeness and accuracy while resolving discrepancies.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.

Front Desk Associate

Apurva Advanced Medical Care
Prescott , AZ
11.2020 - 07.2021
  • Answered phones to respond to patient inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided patients with receipts and proper bills and change.
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Checked patient eligibility for medicare benefits
  • Conducted cognitive assessments with patients

Clinical Services Clerk/Certified Application Counselor

Yavapai County Community Health Center
Prescott Valley , AZ
12.2017 - 11.2019
  • Assisted individuals and families to apply for AHCCCS and Marketplace insurance
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Maintained positive working relationship with fellow staff and management.
  • Operated a multi line phone system, answering up to 100 calls per day
  • Assisted in scheduling, check in and check out of patients
  • Ensured medical records had the most up to date patient information

Behavioral Health Technician

Mingus Moutain Academy
Prescott Valley, AZ
08.2017 - 05.2018
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Planned and implemented safe interventions consistent with treatment goals.

Parent Aide Supervisor

Child and Family Support Services
Prescott Valley, AZ
10.2014 - 03.2017
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Facilitated meetings between children in the foster care system and biological parents
  • Led a team of 8 parent aides including providing supervision and guidance
  • Maintained an organized visitation schedule for over 100 families
  • Educated parents on effective parenting methods
  • Initiated contact with DCS, foster parents, biological parents and assigned parent aide to coordinate and set up visitation

Education

Associate of Arts - General Education

Yavapai Community College
Prescott, AZ
05.2020

Bachelor of Science - Biological Sciences

Arizona State University
Tempe, AZ

Skills

  • Supervisory experience
  • Fluent in Spanish
  • Records Management
  • Computer Skills
  • Aseptic technique
  • Phone and Email Etiquette
  • Data Gathering
  • Scheduling

Accomplishments

  • 2018 Certified Application Counselor of the Year for the state of Arizona

Timeline

Processing Technician

Surgenex
02.2024 - Current

Medical Scribe

Chandler Physiatry
08.2022 - 01.2024

Autodesk Email and Chat Support

Education at Work
11.2021 - 08.2022

Front Desk Associate

Apurva Advanced Medical Care
11.2020 - 07.2021

Clinical Services Clerk/Certified Application Counselor

Yavapai County Community Health Center
12.2017 - 11.2019

Behavioral Health Technician

Mingus Moutain Academy
08.2017 - 05.2018

Parent Aide Supervisor

Child and Family Support Services
10.2014 - 03.2017

Associate of Arts - General Education

Yavapai Community College

Bachelor of Science - Biological Sciences

Arizona State University

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Brianna Guerra