Brianna Guerra
McAllen,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Professional and knowledgeable office clerk offering two years of experience in administrative support and customer service. Highly efficient in planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Assistant to the Property Manager
Nelda Gonzalez, Maverick Self Storage
Pleasanton, TX
05.2018 - 12.2020
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Supported property management team in conducting routine inspections to ensure compliance with safety standards.
- Organized and maintained accurate tenant files and documentation for lease agreements.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed filing system, entered data and completed other clerical tasks.
Childcare Provider
Velma Underwood
Mission, TX
04.2005 - 04.2010
- Supervised child in safe, engaging environments to ensure well-being and development.
- Developed age-appropriate activities that promoted physical, social, and cognitive skills.
- Communicated effectively with parents regarding child's needs and daily activities.
- Offered emotional support by actively listening to child's concerns and responding empathetically while fostering their problem-solving abilities.
- Enhanced child's language development with storytelling and reading sessions.
- Observed child's behavior to identify developmental milestones and potential concerns.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12-2021
Skills
- Proficient in task organization
- Strong verbal and written communication
- Customer service proficiency
- Responsive to new challenges
- Payment collection
- Eviction notices
- Proficient time management
- Effective team collaboration
- Adaptable learner
- Prioritization and scheduling
- Meticulous attention to detail
- Consistent reliability
- Effective communication
- Attentive listening
- Experienced with Microsoft Office applications
Certification
American Heart Association Certified
Adult, Child, and Infant Certification in First Aid, CPR, and AED
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant to the Property Manager
Nelda Gonzalez, Maverick Self Storage
05.2018 - 12.2020
Childcare Provider
Velma Underwood
04.2005 - 04.2010
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley