Brianna Gustafson
Parsons Trucking
Eau Claire
Summary
Detail-oriented HR Associate with a strong focus on employee relations and onboarding processes. Experienced in facilitating training sessions and supporting recruitment efforts to enhance organizational effectiveness.
Work History
HR Associate
- Assisted in onboarding new employees, ensuring compliance with company policies and procedures.
- Supported recruitment efforts by screening resumes and coordinating interview schedules.
- Maintained employee records and updated HR databases for accuracy and efficiency.
- Facilitated training sessions on company policies to enhance staff knowledge and compliance.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Collaborated closely with senior leadership on succession planning initiatives aimed at preparing the workforce for future challenges.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Person Care Assistant
- Assisted clients with daily living activities, enhancing personal independence and comfort.
- Administered medications according to care plans, ensuring adherence to protocols and safety standards.
- Supported clients in maintaining hygiene and cleanliness, promoting overall well-being.
- Communicated effectively with healthcare teams, facilitating coordinated care and timely interventions.
- Documented client progress accurately, contributing to comprehensive care evaluations and adjustments.
- Provided emotional support to clients, fostering trust and a positive environment for recovery.
- Trained new staff on best practices in patient care and operational procedures, enhancing team efficiency.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Mitigated patient-care risks with regular equipment safety checks.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
Customer Support Specialist
- Provided exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints using Best Buy support systems efficiently.
- Collaborated with team members to streamline support processes, enhancing response times.
- Assisted customers in product selection, ensuring alignment with their needs and preferences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in team meetings to strategize on enhancing overall customer satisfaction initiatives.
Cashier
- Operated cash register and processed customer transactions efficiently.
- Ensured accurate handling of cash and card payments during high-volume hours.
- Assisted customers with product selection and provided exceptional service.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Managed inventory by restocking supplies, ensuring availability for peak times.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sandwich Artist
- Crafted sandwiches according to customer specifications, ensuring high-quality standards and presentation.
- Operated food preparation equipment, maintaining safety and cleanliness throughout the workspace.
- Assisted customers with menu selections, providing recommendations based on dietary preferences.
- Maintained inventory levels, conducting regular stock checks and communicating needs to management.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Education
High School Diploma
Skills
Microsoft office
Benefits administration
Diversity and inclusion
Organizational development
Onboarding process
Payroll processing
Employee relations
HR analytics
Workforce planning
HR reporting
Employee engagement
HR policies
Employee onboarding
Maintaining files
Administrative skills
Office administration
Scheduling
Administrative support
New hire orientation
Monitoring
Business administration
Record preparation
Compensation/payroll
Personnel records maintenance
Active listening
Team collaboration
Organizational skills
Excellent communication
Workplace safety
Multitasking Abilities
Problem-solving abilities
Attention to detail
Time management
Decision-making
Timeline
HR Associate
Parsons Trucking
2017 - 2020Read More
Person Care Assistant
Aurora Personal Care
2016 - 2018Read More
Customer Support Specialist
Best Buy
2015 - 2016Read More
Cashier
Orange Leaf Frozen Yogurt
2014 - 2015Read More
Sandwich Artist
Subway
2013 - 2014Read More
Penn Foster
High School Diploma
Read More