Brianna Hailson
Bedford ,NH
Summary
Over 8 years of comprehensive and well rounded work in the dental field, I am a team player, reliable and passionate about bringing smiles to the patients that enter the dental office by providing them a welcoming experience, starting from welcoming them at the door to post operative care.
Overview
10
10
years of professional experience
Work History
Lead Dental Assitant/Dental Front Office Coordinator
Dental Arts
Bedford NH, Salem NH, Exeter NH
06.2021 - Current
- Assisting dentist with procedures
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints or budget limitations when necessary.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Provided excellent customer service to create positive experiences and build patient trust.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Dental Receptionist
Lamprey Family Dental
Raymond, NH
04.2018 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Lead Cashier/Retail Sales Associate
Victoria's Secret & PINK
Salem, NH
02.2016 - 05.2018
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Led cashiers and associates in providing thoughtful customer service.
- Educated employees on register use, merchandising, and customer service.
- Maintained stock to meet expected customer demand.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dental Receptionist
Dentistry by Design
Andover, MA
03.2017 - 03.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Daycare Assistant
Mudpies
Hampstead, NH
11.2014 - 09.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06-2015
Skills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Phone etiquette
- Patient scheduling
- Insurance verification
- Treatment Planning
- Appointment confirmation
- Dental terminology
- Treatment room setup
- Dental radiography
- Phone and email etiquette
- Patient documentation
- Appointment scheduling
- Insurance billing
- Payment processing
- Pleasant speaking voice
- Equipment sterilization
- Sterilization techniques
- Cross-training capabilities
- Electronic charting
- First aid training
- Restorative procedures
- Oral surgery assistance
- Knowledgeable and proficient in EagleSoft
- Endodontic procedure assistance
- Surgical setup
- Restorative dentistry
- Periodontics
- Chairside assistance
Timeline
Lead Dental Assitant/Dental Front Office Coordinator
Dental Arts
06.2021 - Current
Dental Receptionist
Lamprey Family Dental
04.2018 - 06.2021
Dental Receptionist
Dentistry by Design
03.2017 - 03.2018
Lead Cashier/Retail Sales Associate
Victoria's Secret & PINK
02.2016 - 05.2018
Daycare Assistant
Mudpies
11.2014 - 09.2015
High School Diploma -
Timberlane Regional High School