Allegra Hicks

Oversaw daily office operations to ensure smooth workflow and patient satisfaction.

• Coordinated patient appointment scheduling to improve office workflow efficiency.
• Facilitated presentation of treatment plans for same-day and future appointments, ensuring patient understanding and engagement.
• MManaged patient insurance verification processes to ensure accurate billing and reimbursement.
• Collect and post payments and handle all billing questions and inquiries.
• Compiled and reviewed all aging reports to track outstanding balances.
• Trained and mentored new staff on office procedures and protocols.
• Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality.

• Coordinated communication between dental providers and insurance companies to resolve claims issues, ensuring timely reimbursements.
• Managed patient insurance verification processes to ensure accurate billing and timely reimbursements.
• Developed and maintained a comprehensive database for insurance plans, improving accessibility for staff.
• Trained new team members on insurance protocols and software systems to enhance operational consistency.
• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Led initiatives to optimize workflow in treatment coordination, improving clinic performance and patient experience.
• Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
• Implemented follow-up procedures for patient care, enhancing continuity of care and increasing patient satisfaction.
• Trained new staff on clinic procedures and software systems, fostering a collaborative work environment.
• Explained treatment choices to patients and helped determine best options.