Amy Hendricks
BERWICK,PA
Summary
Highly-motivated Dental office Manager/ Front Desk Receptionist with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
10
10
years of professional experience
Work History
Front Desk/Dental Office Manager
Mark E Rongone DDS
Berwick, PA
01.2019 - Current
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- checking patients in and out
- collect balances, co-pays and deductibles
- register new patients by collecting all of thier personal information and verifying insurance benefits
- submitting pre treatment estimates
- payroll
- enter insurance payment checks
- monthly billing statements
- daily, weekly, monthly and yearly deposits
- compile TX plans to present to patients
- help hygiene and doctor side tear down and sterilize rooms and set their rooms up
- confirm patients
- pull charts for the next day
- help in sterilization, starting the miele, wrapping, dating and labeling cassettes then putting them into the autoclave
- keep the office and work area clean and organized
- scan documents into patient accounts
- call specialists to schedule TX for patients
- answer phones and routh the call to the appropriate employee
- send xrays to other offices
- add xrays to the patients digital chart when they come in from other offices
- any other duties assigned to me by the doctor
Treatment Coordinator/Front Desk Receptionist
Rinehart. Marr and Murdock
Danville, PA
08.2017 - 01.2019
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Dental Insurance Coordinator
Dental Health Associates
Milton, PA
09.2015 - 08.2017
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
Education
High School Diploma -
Selinsgrove Area High School
Selinsgrove, PA06-1995
Skills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Patient scheduling
- Patient relations
- HIPAA compliance
- Scheduling
- Oral communication
- Patient care
- Office administration
Languages
English
Timeline
Front Desk/Dental Office Manager
Mark E Rongone DDS
01.2019 - Current
Treatment Coordinator/Front Desk Receptionist
Rinehart. Marr and Murdock
08.2017 - 01.2019
Dental Insurance Coordinator
Dental Health Associates
09.2015 - 08.2017
High School Diploma -
Selinsgrove Area High School