BRIANNA HARPER
Raleigh ,United States
Summary
A trained to be Cyber Security Analyst with little of professional experience specializing in information security, disaster recovery, incident response, and vulnerability assessment. Small history of enhancing security protocols and mitigating the risk of cyber threats for large organizations. Also bringing along great customer service, communication and problem solving skills.
Overview
5
5
years of professional experience
Work History
Personal Care
Always Best Care Senior Services
08.2023 - 12.2023
Security Officer
Allied Universal
05.2023 - 12.2023
Security Officer
North Carolina Protection Group
01.2024 - Current
Call Center Representative
NC Quick Pass
Morrisville, North Carolina
02.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered prompt service to prioritize customer needs.
- Recalled, summarized, prioritized, and categorized information.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Monitored call quality metrics consistently, identifying areas for improvement and working towards personal growth goals.
Information Technology Specialist
North Carolina Central University, NCCU
04.2020 - 05.2023
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Customer Associate/Cashier
CVS
10.2021 - 03.2022
- Assisted customers, handled cash transactions
Sorter/Package Handler
Amazon Warehouse
11.2020 - 12.2021
- Sorted and handled packages at Amazon Warehouse
- Responsible for ensuring accurate sorting and timely delivery of packages
- Assisted in maintaining a clean and organized work environment
- Collaborated with team members to meet productivity goals
Front Desk Associate
O2 Fitness Clubs
10.2019 - 11.2021
- Responsible for assisting customers and providing excellent customer service
- Managed front desk operations
- Handled customer inquiries and resolved issues
- Ensured a positive and welcoming environment for members
- Collaborated with team members to achieve club goals
Customer Service Associate
Walmart Distribution
08.2019 - 08.2021
- Responsible for assisting customers and providing excellent customer service
- Worked at Walmart Distribution in Durham, NC
Education
Information Technology - Cyber Crime
North Carolina Central University
Durham, NCBachelors Degree - Criminal Justice
North Carolina Central University
Durham, NC12.2023
Skills
Network Security
Problem Solving
Communication Skills
Risk Management
Software development
Analytical Skills
Data Security
Customer service
Incident Response
Time management
Timeline
Security Officer
North Carolina Protection Group
01.2024 - Current
Personal Care
Always Best Care Senior Services
08.2023 - 12.2023
Security Officer
Allied Universal
05.2023 - 12.2023
Call Center Representative
NC Quick Pass
02.2023 - 03.2024
Customer Associate/Cashier
CVS
10.2021 - 03.2022
Sorter/Package Handler
Amazon Warehouse
11.2020 - 12.2021
Information Technology Specialist
North Carolina Central University, NCCU
04.2020 - 05.2023
Front Desk Associate
O2 Fitness Clubs
10.2019 - 11.2021
Customer Service Associate
Walmart Distribution
08.2019 - 08.2021
Information Technology - Cyber Crime
North Carolina Central University
Bachelors Degree - Criminal Justice
North Carolina Central University
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