Microsoft 365
Paul Moreland
Conyers,US
Summary
Experienced I.T. Specialist with over 8 years of expertise in managing and troubleshooting computer systems, enhancing network security, and implementing disaster recovery plans. Proficient in cloud security, hardware installation, and user experience optimization. Adept at cross-functional collaboration and system performance analysis to drive productivity and user satisfaction. Committed to innovating and streamlining IT operations. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
9
9
years of professional experience
Work History
Personal Computer Specialist
Fulton County Public Defender’s Office
07.2023 - Current
- Managed and troubleshooted computer systems, achieving 98% uptime and streamlining operations
- Implemented security protocols, reducing incidents by 40% and safeguarding sensitive data
- Provided technical support, resolving 85% of issues on first contact, enhancing user satisfaction
- Trained staff on software usage, improving efficiency and reducing errors
- Analyzed system performance, identifying and addressing bottlenecks for optimal functionality
- Developed disaster recovery plans, ensuring 100% data recovery and business continuity during system failures
- Coordinated with cross-functional teams to deploy software updates, ensuring compatibility and minimizing disruptions
- Optimized network configurations, enhancing speed and reliability, leading to a 20% increase in productivity
- Documented technical procedures and created user manuals, improving onboarding efficiency and user autonomy.
Sales Advisor
Best Buy
09.2022 - Current
- Engaged with customers to understand needs and recommend suitable products, driving high satisfaction rates
- Maintained strong customer relationships, contributing to repeat business and consistent sales growth
- Met and exceeded sales targets through exceptional product knowledge and interpersonal skills
- Increased sales by 15% through strategic upselling and personalized customer interactions
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies
- Fostered strong team relationships, enhancing overall store performance and creating a positive shopping environment for customers.
Seating Host
Mercedes-Benz Stadium
09.2022 - Current
- Greeted guests warmly, ensuring a positive first impression and enhancing overall satisfaction
- Assisted guests in locating seats, providing clear directions and maintaining order
- Addressed guest inquiries about stadium facilities and event details efficiently
- Monitored seating areas for policy compliance and safety adherence
- Resolved seating issues promptly, maintaining a high level of guest satisfaction
- Collaborated with stadium staff to streamline guest flow and enhance seating processes.
Sales Representative
AT&T
10.2021 - 07.2022
- Conducted door-to-door sales, achieving weekly, monthly, and quarterly targets
- Explained AT&T products, addressing customer needs and recommending solutions
- Built strong customer relationships, ensuring high satisfaction and addressing concerns
- Maintained accurate sales records, tracking interactions, leads, and transactions
- Collaborated with team members to share best practices and achieve collective goals.
HVAC Technician
Moreland Services
03.2015 - 09.2021
- Installed, maintained, and repaired HVAC systems, ensuring optimal performance and safety compliance
- Identified and mitigated maintenance risks, reducing downtime and repair costs
- Diagnosed electrical and mechanical faults, enhancing system efficiency and reliability
- Implemented a maintenance schedule, ensuring regular servicing and minimizing system failures.
IT Technician
Executive Key Experience
06.2018 - 06.2021
- Provided technical support, resolving hardware/software issues, enhancing user productivity
- Installed and configured software, ensuring optimal system performance and security
- Trained end-users on applications, improving system maintenance and data security practices
- Implemented automated diagnostic tools, reducing troubleshooting time by 30% and enhancing team productivity
- Upgraded client systems with the latest security patches, minimizing vulnerabilities and ensuring compliance with industry standards.
Education
Associate's Degree in Sports Management -
Georgia State University
Atlanta, GA05.2020
High School Diploma - undefined
Salem High School
Conyers, GA05.2017
Skills
- Microsoft 365 Administration
- Windows Server (2012, 2016, 2019)
- Network Configuration & Troubleshooting
- Firewall Management (Cisco ASA, Fortinet)
- VPN Setup and Management
- Switches and Routers (Cisco, Juniper)
- DHCP, DNS, and TCP/IP Protocols
- Cisco IP Phones Configuration and Management
- Antivirus and Endpoint Protection
- Intrusion Detection Systems (IDS) / Intrusion Prevention Systems (IPS)
- Security Information and Event Management (SIEM)
- Data Loss Prevention (DLP)
- Encryption Technologies (SSL/TLS, AES)
- Cybersecurity Awareness Training
- Backup and Recovery Solutions (Veeam, Acronis)
- Database Management (SQL Server, MySQL)
- Storage Area Networks (SAN) and Network Attached Storage (NAS)
- File System Management and Permissions
- POS Systems
- Network Security
- Hardware Installation
- Disaster Recovery Planning
- Sales Analysis
- Social Media Marketing
- Customer Relationship Management
- Technical Training
- Cloud Security
- E-commerce
- IT Security
- Web Development
- Digital Marketing
- Artificial Intelligence
- Network Administration
- Troubleshooting
- Optimization
- Documentation
- User Experience
- Inventory Management
- Interpersonal Skills
- Software Deployment
- Data Analysis
- Project Management
- Mobile Development
- Social Media Investigations
- Cybersecurity Awareness
- Cross-functional Collaboration
- Technical Support
- Sales Growth
- System Performance Analysis
- User Manual Creation
- Network Configuration
- Data Recovery
- Software Updates
- Business Continuity
- Product Knowledge
- Upselling
- Technical Procedures
- Database Management
- Big Data
- Sales
- Customer Service
- Teamwork
- Communication
- Marketing
- Training
- Internet of Things
- Software Development
- Sales Forecasting
- Data Management
- System Integration
- Customer Retention
- Quality Assurance
- Risk Assessment
- IT Auditing
- Mobile Application Development
- Business intelligence tools
- System Troubleshooting
- Virtualization Technologies
- Technical support expertise
- Installation and configuration
- Hardware Configuration
- Content Management Systems
- Network support
- Software Analysis
- Project management abilities
- User Training
- Preventive Maintenance
- Search Engine Optimization
- Quality Assurance Testing
- Information Security
- VoIP Systems
- Wireless Networking
- Mobile devices
- Network Troubleshooting
- Network device monitoring
- Systems Analysis
- Remote access support
- Network configuration
- User account creation
- Data backups
- System Upgrades
- Network Security Management
- Network systems installation
- Hardware and software monitoring
- Network repairs and maintenance
- System Administration
- Experience with Microsoft 365 for Enterprise
Accomplishments
- Supervised team of 309 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Additional Information
Achieved national recognition as the top performer in sales within just 8 months., Assisted in the restoration of network systems during a county-wide cybersecurity incident., Coordinated the transition to WebEx for continued communication during system outages., Conducted an inventory of equipment to ensure operational readiness and facilitate rapid response., Executed the migration from the Cisco network to alternative networks., Installed and configured new phones and computers to ensure seamless integration and operational efficiency.
Coursescertifications
- Social Media Investigations Certificate, Public Defenders Office (06/01/24 - Present)
- Cybersecurity Awareness Training, Public Defenders Office (11/01/23 - Present)
- Cybersecurity Program, Public Defenders Office (08/01/23 - Present)
- Personal Computer Hardware Certification, Best Buy (03/01/22 - Present)
- Software Applications Certification, GBI/GCIC/FBI/Public Defenders Office (09/01/21 - Present)
- Operating Systems Certification, Public Defenders Office (06/01/18 - Present)
- Microsoft Certified Professional (MCP)
Personal Information
Title: I.T. Specialist
References
- Maurice Kenner, Fulton County Public Defender Office, maurice.kenner@fultoncountyga.gov, 404-964-8091
- Derrick Barber, Fulton County Public Defenders Office, derrick.barber@fultoncountyga.gov, 404-547-5294
- Phillip Boazman, Fulton County Public Defenders Office, phillip.boazman@fultoncountyga.gov, 404-374-0929
- Cynthia McKee, Best Buy, Conyers, cynthia.mckee@bestbuy.com, 770-712-5297
- Jamie Muhammad, Best Buy, Conyers, mbeeatty1@gmail.com, 678-760-0779
- Crystal Cook, Mercedes-Benz Stadium, 404-643-4068
Software
Webex
Odyssey Navigator
JCATS
Global Protect
Gom Player
Phish Alert
VLC Media Player
Zscaler
Zoom
Timeline
Personal Computer Specialist
Fulton County Public Defender’s Office
07.2023 - Current
Sales Advisor
Best Buy
09.2022 - Current
Seating Host
Mercedes-Benz Stadium
09.2022 - Current
Sales Representative
AT&T
10.2021 - 07.2022
IT Technician
Executive Key Experience
06.2018 - 06.2021
HVAC Technician
Moreland Services
03.2015 - 09.2021
Associate's Degree in Sports Management -
Georgia State University
High School Diploma - undefined
Salem High School
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