MyNaisha Johnson

Work History

Credentialing Specialist Team Lead

Voca LLC

12.2021 - Current

Conducted primary source verifications such as background checks and board certifications.
Received and evaluated applications to look for missing and inaccurate information.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Coached team members in techniques necessary to complete job tasks.
Computer Skills: Writing emails, transcribing notes, faxing, copying, and creating spreadsheets or printing documents figure heavily.
Trained new team members by relaying information on company procedures and safety requirements.
Handled all incoming business and client requests for information.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Microsoft Excel.
E-Verify and I-9 verification completed on new employees
New employee credentialing and account creation
Provider Enrollment
Creating FDF certificates
Electronic document filing
Prepare and maintain reports for credentialing
Ensure all documents meet accreditation, Joint commission and federal guidelines
Create and maintain Electronic Binders for studies
Schedule and maintain daily appointment calendar
Maintain credentialing spreadsheets
Preparing safety reports and COI's
Keeping accreditation documents up to date and assisting with audits
COI training for new Regulatory specialist
Prepared records for site visits and file audits.
Developed and implemented onboarding and orientation programs for new employees.
Improved office efficiency by effectively managing internal communications and correspondence.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Human Resource Generalist

IResearch Atlanta

12.2019 - 12.2021

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Trained new team members by relaying information on company procedures and safety requirements.
Handled all incoming business and client requests for information.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Applications.
E-Verify and I-9 verification completed on new employees
New employee credentialing and account creation
Assist with training of team members and coordinating training events.
Respond to team member questions and complaints regarding wide variety of issues (FMLA, work schedules, transfers, promotions, benefits, safety, performance, personal issues, pay, benefits and company policies).
Assist in developing well-being and other retention initiatives.
· Coach, assist and advise Managers and Supervisors with difficult situations, identify alternative solutions to ensure consistent application of corrective action of company policies and standards of conduct.
Electronic document filing
Prepare and maintain reports for credentialing
Ensure all documents meet accreditation, Joint commission and federal guidelines
Schedule and maintain daily appointment calendar
Maintain credentialing spreadsheets
Keeping accreditation documents up to date and assisting with audits
COI training for new Regulatory specialist
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Met with staff to resolve difficult situations related to performance and conflict management.
Implemented and supervised orientation procedures for new hires.

Human Resources Generalist

IAssist LLC

09.2016 - 09.2019

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Organized and updated schedules for executives.
Used software to coordinate meetings, appointments and tasks senior executives.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Process e-Verify and I-9 for ensuring compliance
Greeting Guest and Employees
Onboarding / Data Entry / Document control
Appointment Scheduling
Reception, office and Admin Assistant
Answering emails, multiline phone system
Maintain overall office functions
Create, complete, maintain personnel files
Maintain electronic and hard copy filing system
Designing and implementing overall recruiting strategy. Sourcing and attracting candidates by using databases, social media etc. Conducting interviews and filtering candidates for open positions through ATS
Develop and implement recruiting plans and strategies designed to fulfill company staffing needs
Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Met with staff to resolve difficult situations related to performance and conflict management.
Developed and enforced company policy and procedures relating to human resources activity.
Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.

Summary

Overview

Work History

Credentialing Specialist Team Lead

Human Resource Generalist

Human Resources Generalist

Education

No Degree - Sonography

High School Diploma -

Skills

Timeline

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