Lester Andrews
Conyers,GA
Summary
Experienced in leading IT departments and managing enterprise-wide technology projects. Skilled in utilizing project management and strategic planning to streamline processes and enhance system performance. Strong knowledge of cybersecurity practices and infrastructure development to effectively support organizational goals.
Overview
30
30
years of professional experience
Work History
Director of Information Technology
Georgia Legal Services Program (GLSP)
02.2020 - Current
- - Establish, plan, and administer the overall policies and goals for the information technology department.
- - Analyze the needs of different departments and Regional Offices and determine ways to meet business objectives by modifying existing or developing latest information processing systems.
- - Manage the research and selection of IT equipment, applications, and supplies.
- - Assist in developing budgets/policies/procedures to support the functional infrastructure.
- - Manage the budget requirements and expenditures for IT services.
- - Oversee IT departmental processes to ensure effective and efficient support of GLSP’s operations.
- - Oversee the management of GLSP’s technology resources and services.
- - Oversee the management and resolution of IT customer service issues.
- - Oversee performance of all independent contractors and consultants engaged to provide IT services.
- - Develop and maintain GLSP’s Business Continuity Plan, specifically pertaining to the confidentiality, integrity, and availability of GLSP information assets.
- - Collaborate with staff teams to determine technology needs based on processes and goals. Support all areas of the business in developing, implementing, and managing software needs.
- - Supervise Database Administrator and provide professional development and training opportunities for career growth.
IT Director
Fox Theatre Atlanta
11.2016 - 02.2020
- Manage 24/7 with hands on delivery of all internal end user support, and develop training resources
- Lead IT strategic and operational planning to achieve business goals, and management of current and future IT systems across the organization
- Identify opportunities for investment of financial resources in IT systems, including staffing sourcing, purchasing, and organizational design
- Plan, manage the IT annual budget and technological upgrades
- Promote and oversee strategic relationships between the various departments
- Overseeing all IT projects and company’s growth and objectives
- Manage implementation of cloud and on-premises infrastructure
- (Non-Profit)
IT Systems Administrator
Annandale Village
07.2013 - 10.2016
- Strategic planning and implementation of business applications for the organization
- Develop and manage annual budget and leads technology innovation
- Negotiate and maintain relationships with end users, and professional services vendors, ensuring alignment with business needs, IT purchasing, and vendor contract provisions
- Lead and direct procurement of hardware and licensing of software
- Developed technology standards operating policies and procedures according to organization's goals
- Manage all aspect of the IT network infrastructure including long- and short-term projects
- (Non-Profit)
IT Supervisor
Marshall's TJMAXX
05.2006 - 08.2011
- Support retail applications and IT tickets over the phone and on-site for end users
- Reduced paper cost by 18,000/month and converted to electronic reports
- Contract negotiations and technology purchase of software and hardware assets
- Manage the Sarbanes-Oxley (SOX) auditing requirements for compliance and SLAs
- Coaching and mentoring 20 Data Center staff members, including conducting performance reviews
Network Operation Consultant
Agility Recovery Solutions
06.2000 - 04.2006
- Researching industry trends and emerging new technologies to add to Agility’s product offerings
- Develop training strategies for employees on cybersecurity and email phishing threats
- Developed testing business continuity and disaster recovery plan best practices
- Directed new project rollouts and implemented training to ensure end-user at multi sites
- Translated business goals, feature concepts and customer needs into prioritized product requirements
IT Administrator
St Joseph Hospital
06.1995 - 05.2000
- Provided specialized support for the executive and senior level management
- Onsite and remote site support
- Evaluation and selection of company-wide systems and software/hardware
- Hands-on technical and management leadership to IT staff and end users
- Identify technology product, and service solutions for the hospital
- Developed IT policies and procedures to current business needs and systems security
Education
Bachelor of Science - Electrical Engineering
DeVry Institute of Technology
Skills
- Network infrastructure management
- Business continuity strategies
- Data backup management
- Management of Windows Server environments
- Active directory administration
- Proficient in Microsoft Office 365
- Vendor performance oversight
- Cloud infrastructure management
- Proficient in managing Exchange 2010 to 2016 systems
- Strategic business continuity solutions
- Sales system administration
- Proficient in PCI compliance
- Risk assessment and mitigation
- Employee development coordination
- Inventory control
- Customer service oversight
- Resource allocation management
- Proficient in contract negotiation
- Technology risk management assessment
- Blackbaud customer assistance
- VOIP technology management
Timeline
Director of Information Technology
Georgia Legal Services Program (GLSP)
02.2020 - Current
IT Director
Fox Theatre Atlanta
11.2016 - 02.2020
IT Systems Administrator
Annandale Village
07.2013 - 10.2016
IT Supervisor
Marshall's TJMAXX
05.2006 - 08.2011
Network Operation Consultant
Agility Recovery Solutions
06.2000 - 04.2006
IT Administrator
St Joseph Hospital
06.1995 - 05.2000
Bachelor of Science - Electrical Engineering
DeVry Institute of Technology
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