RICARDO CRUZ
Warrenton,Virginia
Summary
Dynamic IT leader with a proven track record at EATON WORKSHOP, excelling in vendor management and disaster recovery strategies. Spearheaded a comprehensive network redesign, enhancing operational efficiency and reducing downtime. Adept in cybersecurity compliance and team leadership, driving innovative solutions that align with organizational goals.
Overview
12
12
years of professional experience
Work History
Director Of Information Technology
EATON WORKSHOP
Washington, DC
01.2022 - Current
- Executed complex vendor management for delivery of integrated system solutions.
- Designed sustainable enterprise architecture for disaster recovery, launching automated backup and implementing PMS and POS systems.
- Oversaw global system infrastructure operations in United States and Hong Kong, managing comprehensive network redesign.
- Developed innovative network troubleshooting strategies, reducing downtime and minimizing maintenance costs.
- Formulated strategies for timely upgrades to network software upon release of new updates.
- Constructed and implemented contingency plans for uninterrupted network operations during incidents.
- Monitored advancements in network technology, providing quarterly updates to executive team.
- Collaborated with department managers to evaluate growth requirements and network maintenance needs.
Director Of Infrastructure
HSP DIRECT LLC
Ashburn, Virginia
02.2020 - 01.2022
- Directed strategy and implementation of company-wide network and cloud systems.
- Managed in-house network IT teams and outsourced IT support effectively.
- Supervised re-engineering of network management systems for enhanced performance.
- Advised senior management on technology enhancements and market growth opportunities.
- Reduced annual costs for managed service providers by renegotiating contracts.
- Implemented Office 365, OneDrive, Microsoft Teams, and SharePoint; migrated Google Workspace.
- Led migration of over 30 virtual machines from VMware vSphere to Azure IaaS.
- Monitored security logs and provided guidance on data security compliance.
IT Sr.Manager
PLAYA HOTEL AND RESORTS
Fairfax, Virginia
01.2014 - 01.2020
- Oversaw IT operations for headquarters and 25 resorts, improving service quality.
- Defined performance objectives aligned with departmental goals to enhance efficiency.
- Cultivated two teams for field and headquarters operations to streamline processes.
- Delivered comprehensive IT support while managing overhead functions and network protocols.
- Collaborated with finance leadership to create strategic plans meeting tactical and financial targets.
- Designed inaugural company website, significantly increasing brand visibility.
- Implemented efficient financial management system, overseeing $1,000,000 budget with precision.
- Achieved $250,000 annual savings in datacenter colocation and hardware expenses through cost-effective strategies.
Education
Bachelor of Science - Information Systems and Operation Management
GEORGE MASON UNIVERSITY
Fairfax, Virginia01.2009
Skills
- VOIP PBX
- Vendor management
- Network troubleshooting
- Disaster recovery
- Cybersecurity compliance
- Project management
- IT strategy development
- IT service management
- Network administration
- Information security
- Software development
- IT risk management
- Team leadership
- Cloud infrastructure
- Cybersecurity
- IT infrastructure management
- IT problem-solving
- IT stakeholder management
- Virtualization technologies
- IT incident management
- RRM
- POS
- IP Phones
- Office 365
- Microsoft Azure
- Microsoft Intune
- MDM
- Cloud Networking
- SaaS
- IaaS
- PaaS
- AWS
- Azure Active Directory
- VMWare
- SharePoint Online
- Teams
- Virtualization
- LANs/WANs
- Windows Servers OS
- AZURE
- Symantec Backup
- Datto
- PMS
- CRM
- CRS
- Acronis
- Symantec Endpoint
- Carbon Black
- Migration Services
- Microsoft Office
- SAP Implementation
- DNS
- DHCP
- VPN
- PCI Compliance
- Data Security
- Zendesk
- Jira
- SIEM
- Fortinet
- Palo Alto
- Cisco
- Checkpoint
- Spam Filters
- Cyber Security
- NGFW Firewalls
- Data Centers
- NAS
- SAN
- Barracuda Networks
Languages
Spanish, Fluent
Timeline
Director Of Information Technology
EATON WORKSHOP
01.2022 - Current
Director Of Infrastructure
HSP DIRECT LLC
02.2020 - 01.2022
IT Sr.Manager
PLAYA HOTEL AND RESORTS
01.2014 - 01.2020
Bachelor of Science - Information Systems and Operation Management
GEORGE MASON UNIVERSITY