SAMIT M. LAL
Marietta,GA
Summary
Strategic technology executive with 20+ years of experience leading enterprise infrastructure, IT operations, data center management, cloud services, cybersecurity, networking, database administration, project management, and global service delivery organizations across manufacturing, hospitality, retail, and cruise industries. Proven track record delivering infrastructure modernization, technology transformation, operational excellence, cybersecurity initiatives, cloud adoption strategies, acquisition integrations, and enterprise technology programs. Extensive experience leading multi-site environments, global support organizations, mission-critical business systems, and geographically distributed technical teams supporting 24x7 operations. Recognized for improving infrastructure reliability, reducing operational costs, strengthening security posture, modernizing enterprise environments, and aligning technology investments with business objectives.
Insightful Information Technology Manager with 20+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
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1
Certification
Work History
Director of Information Technology
GOLDBERGS GROUP
- Provide strategic leadership for enterprise technology operations supporting manufacturing facilities, distribution operations, restaurants, retail environments, and corporate offices.
- Key Accomplishments
- Lead enterprise infrastructure operations supporting multiple business units and geographically dispersed locations.
- Directed technology integration initiatives as Goldbergs Group expanded through acquisition of multiple companies.
- Conducted technical due diligence, infrastructure assessments, operational reviews, risk evaluations, and integration planning for acquired organizations.
- Evaluated networking, security, database platforms, collaboration technologies, infrastructure dependencies, vendor agreements, and operational maturity during acquisition activities.
- Developed infrastructure integration roadmaps involving identity consolidation, infrastructure standardization, collaboration platform alignment, security remediation, and operational governance.
- Increased infrastructure availability from approximately 75% to over 95%.
- Directed Microsoft 365 and Google Workspace environments supporting enterprise collaboration and productivity.
- Implemented Mobile Device Management (MDM) programs improving security, compliance, and device lifecycle management.
- Established enterprise Email Gateway Defense strategies reducing phishing, malware, spam, and business email compromise risks.
- Implemented proactive network monitoring and infrastructure monitoring programs improving uptime and incident response.
- Managed Oracle Database and SQL Server environments supporting manufacturing, reporting, operational, and business applications.
- Directed cybersecurity initiatives including endpoint protection, identity governance, MFA implementation, and vulnerability management.
- Managed technology budgets, vendor relationships, licensing agreements, strategic planning initiatives, and project portfolios.
Director, IT Services & Support
SAMOLA SYSTEMS
- Directed a global managed services organization delivering enterprise infrastructure support, database administration, cloud services, networking, cybersecurity, and hospitality technology services.
- Key Accomplishments
- Directed global IT Services and Support operations providing 24x7x365 coverage for more than 50 cruise vessels worldwide.
- Managed geographically distributed technical teams delivering Level 1 through Level 4 support services.
- Oversaw enterprise infrastructure operations supporting mission-critical hospitality, retail, financial, and operational systems.
- Managed Oracle Database and Microsoft SQL Server environments supporting business-critical applications.
- Led data center operations including virtualization platforms, storage infrastructure, backup systems, and disaster recovery programs.
- Implemented enterprise monitoring solutions covering infrastructure, networking, databases, applications, and operational technologies.
- Directed Network Operations Center (NOC) functions supporting shipboard and shoreside environments.
- Managed routing, switching, wireless infrastructure, VPN connectivity, firewall administration, and network performance optimization.
- Led large-scale technology deployment projects involving Oracle MICROS 9700, Oracle Simphony, Fidelio, infrastructure modernization, cloud services, and system migrations.
- Developed service delivery frameworks, escalation procedures, SLA governance programs, and operational standards.
- Managed project teams responsible for upgrades, migrations, implementations, infrastructure refreshes, and technology transformation initiatives.
- Partnered with cruise operators, executive leadership, and technology vendors to improve operational efficiency and service delivery.
Technology Lead / Infrastructure Consultant
NORWEGIAN CRUISE LINE HOLDINGS (NCLH)
- Provided enterprise infrastructure leadership supporting global shipboard and shoreside technology operations.
- Key Accomplishments
- Supported highly available global infrastructure environments operating in a 24x7 mission-critical environment.
- Led infrastructure troubleshooting, root cause analysis, operational stabilization, and performance optimization initiatives.
- Supported Oracle Database, SQL Server, Oracle Hospitality, MICROS 9700, Simphony, and operational technology platforms.
- Participated in enterprise infrastructure modernization, capacity planning, and technology deployment initiatives.
- Collaborated with executive leadership, operations teams, and technical stakeholders to improve operational reliability.
- Improved service delivery through proactive monitoring, automation initiatives, process improvements, and infrastructure optimization.
- Supported systems serving guests, crew members, operational teams, and corporate stakeholders worldwide.
Education
Bachelor of Science - Hospitality Administration And Management
Florida Metropolitan University
Fort Lauderdale, FLSkills
- Cloud & Enterprise Platforms
- Microsoft 365
- Google Workspace
- Azure AD / Entra ID
- Active Directory
- Windows Server
- VMware
- Hyper-V
- Azure
- AWS
- Database Administration
- Oracle Database
- Oracle RAC
- Oracle Hospitality Databases
- Microsoft SQL Server
- Database Replication
- Backup & Recovery
- Database Performance Tuning
- High Availability Architectures
- Network & Infrastructure Operations
- LAN/WAN
- VPN Technologies
- SD-WAN
- Routing & Switching
- Wireless Infrastructure
- DNS
- DHCP
- Firewall Administration
- Network Monitoring
- Infrastructure Monitoring
- Network Operations Center (NOC)
- Security Technologies
- Email Gateway Defense
- Endpoint Security
- MFA
- Identity Governance
- Mobile Device Management (MDM)
- Vulnerability Management
- Security Monitoring
- Access Control
- Enterprise Applications
- Oracle Simphony
- Oracle MICROS 9700
- Fidelio
- Hospitality Management Platforms
- Retail & Operational Systems
- Technical support management
- IT infrastructure management
- IT asset management
- IT compliance
- IT budgeting
- IT procurement
- IT governance
- Project management
- Data analytics
- Mobile technologies
- IT risk management
- Network administration
- ITIL framework
- Product lifecycle management
- IT service delivery
- Virtualization technologies
Certification
- ITIL Framework
- Agile Methodologies
- DevOps Practices
- Project Management
- Change Advisory Board (CAB)
- Service Delivery Leadership
- Infrastructure Governance
- Cybersecurity Best Practices
CAREER HIGHLIGHTS
- Increased enterprise infrastructure availability from 75% to 95%+
- Led technology integration and infrastructure consolidation efforts supporting multiple acquired organizations
- Directed enterprise IT operations across manufacturing, distribution, restaurant, hospitality, retail, and cruise environments
- Built and managed global 24x7 support operations supporting 50+ cruise vessels worldwide
- Managed Oracle Database and Microsoft SQL Server environments supporting mission-critical operational systems
- Implemented enterprise Mobile Device Management (MDM) and Email Gateway Defense programs
- Established infrastructure monitoring and network monitoring strategies improving visibility and operational performance
- Directed multi-site infrastructure operations supporting geographically dispersed business locations
- Led infrastructure modernization, cloud adoption, cybersecurity, and technology transformation initiatives
- Managed enterprise technology budgets, vendor relationships, project portfolios, and strategic technology investments
CORE LEADERSHIP AREAS
- Infrastructure & Operations
- Infrastructure Operations
- Enterprise Infrastructure Management
- Data Center Operations
- Infrastructure Modernization
- Multi-Site Operations
- Capacity Planning
- Availability Management
- Operational Excellence
- Disaster Recovery
- Business Continuity
- Technology Leadership
- Technology Strategy
- IT Governance
- Service Delivery
- Executive Leadership
- Vendor Management
- Budget Management
- Technology Roadmaps
- Team Development
- Organizational Leadership
- Security & Risk Management
- Cybersecurity Operations
- Email Gateway Defense
- Identity & Access Management
- MFA
- Endpoint Security
- Security Governance
- Risk Management
- Compliance Programs
- Vulnerability Management
- Cloud & Collaboration
- Directory
- Cloud Infrastructure
- SaaS
- PaaS
- IaaS
- Collaboration Platforms
- Project & Program Management
- Infrastructure Transformation
- Cloud Migration
- Data Center Refresh
- Technology Standardization
- Acquisition Integration
- Infrastructure Consolidation
- Enterprise Deployments
PROJECT & PROGRAM LEADERSHIP
- Infrastructure Modernization Programs
- Cloud Migration Initiatives
- Data Center Refresh Projects
- Microsoft 365 Deployments
- Google Workspace Administration
- Oracle Hospitality Deployments
- Network Upgrade Programs
- Cybersecurity Improvement Initiatives
- MDM Deployments
- Infrastructure Integration Projects
- Disaster Recovery Programs
- Technology Standardization Initiatives
- Infrastructure Monitoring Implementations
- Multi-Site Infrastructure Rollouts
TARGET ROLES
- Director of Information Technology
- Senior Director Infrastructure
- Infrastructure Operations Director
- Director Technology Services
- Technology Lead
- Head of Infrastructure
- VP Information Technology
- VP Infrastructure
- Enterprise Technology Leader
- Global Infrastructure Manager
Timeline
Director of Information Technology
GOLDBERGS GROUP
Director, IT Services & Support
SAMOLA SYSTEMS
Technology Lead / Infrastructure Consultant
NORWEGIAN CRUISE LINE HOLDINGS (NCLH)
Bachelor of Science - Hospitality Administration And Management
Florida Metropolitan University