Brianna Hart
Montgomery,AL
Summary
Experienced with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
5
5
years of professional experience
Work History
Shipping
CINTAS, Professional Uniform And Facility Services
04.2023 - Current
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Checked shipments against paperwork and signed documents.
- Processed and restocked returns.
Customer Service Representative
SYKES
09.2022 - 02.2023
- Answered 250 (avg) calls per day exceeding quota 15%
- Provided print customer service with professional friendly and patient attitude
- Proactively memorized over 35 company products and services
- Completed customer insight reports and input over 900 units of sensitive data.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
Customer Service Representative
Conduent Call Center
03.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Manufactoring
Hyundai Glovis
02.2019 - 01.2021
- Identified problems and specific resolutions to fix defective, damaged or malfunctioning parts, assemblies, equipment and systems.
- Selected manufacturing methods, fabrication and operations to develop and coordinate production.
- Served as technical liaison between customer, manufacturing, quality assurance and vendor and supplier personnel to resolve technical and quality issues.
- Used lean manufacturing principles to develop, evaluate and improve manufacturing methods.
- Examine pieces for defects
- Deliver parts to line in timely manner
- Make sure parts are in correct places
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL08.2016
Skills
- Ability to multitask usage of multiple screens, including synergy adaptability, and time management
- Great customer service skills
- Money handling abilities
- Creative problem solving
- Account management
Timeline
Shipping
CINTAS, Professional Uniform And Facility Services
04.2023 - Current
Customer Service Representative
SYKES
09.2022 - 02.2023
Customer Service Representative
Conduent Call Center
03.2021 - 07.2022
Manufactoring
Hyundai Glovis
02.2019 - 01.2021
High School Diploma -
Jefferson Davis High School
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