Brianna Heard
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Security Receptionist
Allied Universal Security Services
Atlanta, GA
03.2022 - 02.2024
- Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
- Streamlined visitor check-ins with efficient use of electronic visitor management systems.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
Unarmed Security Guard
Weiser Security Services Inc.
Atlanta, GA
07.2020 - 03.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service
Publix
Atlanta, GA
11.2018 - 06.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized POS system to handle customer cash and credit card transactions
- Answered product questions using knowledge of sales and store promotions
- Processed customer orders and accurately handled payment transactions
- Handled cash with high accuracy and took care to check bills for fraud
Education
High School Diploma -
Maynard H. Jackson- Jr. High School
Atlanta, GA05.2018
Skills
- Conflict Resolution Techniques
- Work Task Prioritization
- Problem-Solving Skills
- Time Management
- Listening Skills
- Effective Selling Techniques
- Excellent People Skills
- Multitasking Strengths
Timeline
Security Receptionist
Allied Universal Security Services
03.2022 - 02.2024
Unarmed Security Guard
Weiser Security Services Inc.
07.2020 - 03.2023
Customer Service
Publix
11.2018 - 06.2020
High School Diploma -
Maynard H. Jackson- Jr. High School