Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Hefner

Conover,NC

Summary

Focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

3
3
years of professional experience

Work History

Sales Manager

True Boutique
05.2022 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Restaurant Waiter

Duke's Restaurant And Wine Bar
12.2021 - 04.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Receptionist

Bliss Nails & Spa
07.2020 - 11.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

BBA - Accounting And Finance

East Carolina University ONLINE
Greenville, NC
05.2025

Associate of Arts - Accounting

Catawba Valley Community College
Hickory, NC
12.2023

Cosmetology - Cosmetology Education

Catawba Valley Community College
Hickory, NC
12.2023

Skills

  • Active Listening
  • Social Skills
  • Relationship Building and Management

Timeline

Sales Manager

True Boutique
05.2022 - Current

Restaurant Waiter

Duke's Restaurant And Wine Bar
12.2021 - 04.2022

Receptionist

Bliss Nails & Spa
07.2020 - 11.2021

BBA - Accounting And Finance

East Carolina University ONLINE

Associate of Arts - Accounting

Catawba Valley Community College

Cosmetology - Cosmetology Education

Catawba Valley Community College

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Brianna Hefner