Brianna Henderson
Data entry/ email & chat/ customer service
Mcloud,Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have an extreme passion for helping others and fixing issues, I'm truly looking to further my customer service and chat abilities at my next job I just prefer to start at an entry level position and grow with a company.!😊
Overview
2
2
years of professional experience
Work History
Housekeeping and Laundry Attendant
Harrah Nursing Center
09.2021 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Email and Chat Executive
Tupperware US
06.2021 - 12.2022
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Met customer call guidelines for service levels, handle time and productivity.
Education
12th Grade -
Mcloud High School
Mcloud, OKSkills
- Bed Checks
- Budget Tracking
- Trash Collection and Disposal
- Electronic Communication
- Data entry
- Email & chat save
- Overnight and dayshift capable
- Strong communication skills
- Customer services driven
Timeline
Housekeeping and Laundry Attendant
Harrah Nursing Center
09.2021 - Current
Email and Chat Executive
Tupperware US
06.2021 - 12.2022
12th Grade -
Mcloud High School