Brianna Henderson
Laveen,AZ
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
13
13
years of professional experience
Work History
Eligibility interviewer
Arizona Department of Economic Security
Laveen, AZ
12.2023 - Current
- Assist clients in-person and/ or by phone
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance
- Complete the application and interview process, by entering data on a computer and accessing multiple screens.
Mortgage Loan Processor
U.S. Bank
Hopkins, MN
09.2014 - 08.2023
- Loan Processing Software (e.g
- Encompass, Calyx Point)
- Credit Analysis and Underwriting
- Loan Documentation Review
- Compliance and Regulatory Knowledge (e.g
- TRID, RESPA)
- Loan Origination and Closing Procedures
- Financial Analysis and Risk Assessment
Customer Service Representative
Wells Fargo Home Mortgage
Bloomington, MN
12.2010 - 08.2014
- Customer service: Respond to customer inquiries via phone, email, and chat
- Product knowledge: Understand and communicate the product's features and benefits
- Problem-solving: Resolve issues in a timely and professional manner
- Relationships: Greet customers with enthusiasm, build lasting relationships, and cultivate positive customer relationships
- Communication: Use clear communication skills and be persuasive
- Other: Process orders, returns, and exchanges, maintain customer records, and collaborate with other departments
Education
Diploma -
Johnson High School
Certificate -
Saint Paul Technical College
Skills
- Customer service
- Loan processing
- Data entry
- Shipping & receiving
- Microsoft Excel
- Auditing
Timeline
Eligibility interviewer
Arizona Department of Economic Security
12.2023 - Current
Mortgage Loan Processor
U.S. Bank
09.2014 - 08.2023
Customer Service Representative
Wells Fargo Home Mortgage
12.2010 - 08.2014
Diploma -
Johnson High School
Certificate -
Saint Paul Technical College
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