BRIANNA HENDERSON
Atlanta,GA
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mission Veterinary Partners
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Receptionist
Barking Hound Village
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Maintained confidentiality of information regarding clients and company
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Brand Ambassador
Forever 21
05.2020 - 07.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Communicated product information with confidence and educated consumers about company
- Developed recap reports to communicate competition trends, product introductions and new promotions.
Cashier
Zaxbys
03.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
Education
BBA - Finance
Georgia State University
05.2025
Skills
- Time Management
- Business Operations
- Understanding
- Greet Guests
- Multi-Line Telephone Systems
- Appointment Scheduling
- Team Communication
Timeline
Customer Service Representative
Mission Veterinary Partners
10.2023 - Current
Receptionist
Barking Hound Village
08.2022 - Current
Brand Ambassador
Forever 21
05.2020 - 07.2022
Cashier
Zaxbys
03.2019 - 04.2020
BBA - Finance
Georgia State University
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