Brianna Hernandez
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Planner
Applied Materials
10.2022 - Current
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
Lead Manufacturing Technician
Applied Materials
01.2015 - 10.2022
- Assisted in design and fabrication of new machinery and equipment.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Prepared reports and technical documentation of day-to-day production processes.
- Assisted engineers in developing, building, and testing prototypes and products.
Customer Advocate
Speedy Cash Loans
01.2012 - 12.2014
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about [Product or Service] options and processed purchases.
Manager
7 Eleven Gas Station
01.2012 - 12.2012
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Akins High School
Austin, TX06.2012
Skills
- Multitasking Abilities
- Verbal and Written Communication
- Team Leadership
- Quality Control
Timeline
Planner
Applied Materials
10.2022 - Current
Lead Manufacturing Technician
Applied Materials
01.2015 - 10.2022
Customer Advocate
Speedy Cash Loans
01.2012 - 12.2014
Manager
7 Eleven Gas Station
01.2012 - 12.2012
High School Diploma -
Akins High School
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