Brianna Hernandez
Riverside
Summary
Logistics professional prepared to bring high standards and results-driven approach to role. Extensive experience in coordinating shipments and optimizing transportation plans. Known for strong team collaboration and adaptability to changing needs. Skilled in route planning, problem-solving, and effective communication.
Overview
8
8
years of professional experience
Work History
Merchandise Coordinator
HomeGoods
Eastvale, CA
12.2025 - Current
- Coordinated inventory management processes to ensure optimal stock levels and timely replenishment.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Analyzed sales data to identify trends, informing purchasing decisions and promotional activities.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns effectively.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
Purchasing Assistant
Wintersunchemical
Ontario, CA
03.2025 - 08.2025
- Assisted in negotiating contracts with suppliers to secure favorable terms and pricing.
- Trained new team members on procurement systems and best practices for efficiency.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Improved supplier relationships through regular communication and transparent dealings.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
Assistant Event Coordinator
Angie’s Catering
Jurupa Valley, CA
01.2024 - 07.2025
- Coordinated food and beverage service for large gatherings, maintaining high standards of quality and presentation.
- Trained new staff on service protocols and menu offerings to enhance team efficiency and knowledge.
- Managed inventory levels, assisting in ordering supplies to maintain operational readiness for events.
- Provided exceptional customer service, ensuring guest satisfaction during events and catering functions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Assistant Store Manager
Daiso
Jurupa Valley, CA
12.2024 - 03.2025
- Led daily operations to ensure optimal store performance and customer satisfaction
- Developed promotional displays that increased product visibility and boosted sales.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for efficient service.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Load Planner/Customer Service Representative
Sunset Pacific Transportation
Chino, CA
07.2021 - 08.2024
- Developed efficient load plans to optimize space utilization and reduce transportation costs.
- Collaborated with cross-functional teams to enhance delivery schedules and improve service levels.
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
- Utilized CRM software to track interactions and maintain comprehensive customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
Air Control Specialties
Ontario, CA
03.2021 - 04.2021
- Maintained accurate records of service calls, parts used, and work completed for tracking purposes.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Enhanced customer satisfaction by quickly addressing and resolving any technical issues or concerns.
- Coordinated scheduling of resources to optimize operational efficiency and meet project deadlines.
- Managed calendar systems, ensuring accurate appointment booking and timely notifications for team members.
Overnight Dispatcher
Plumbing Master
Riverside, CA
12.2020 - 02.2021
- Managed scheduling of technicians, optimizing routes to enhance service efficiency.
- Coordinated dispatch operations for plumbing services, ensuring timely responses to customer requests.
- Developed and implemented process improvements, reducing response times for emergency calls.
- Liaised with customers to confirm appointments and resolve inquiries, enhancing customer satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Warehouse Associate
Walmart eCommerce
Chino, CA
03.2018 - 03.2019
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Trained new associates on safety protocols and standard operating procedures for warehouse tasks.
- Assisted in maintaining cleanliness and organization of work areas to promote safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Diploma -
Nueva Vista High School
Riverside, CA01.2016
Associate of Science - Business
Chaffey College
Rancho Cucamonga, CA01-2027
Skills
- Negotiations
- Pricing and signage updates
- Retail operations
- Merchandise planning
- Product merchandising
- Associate training
- Inventory management
- Supply chain coordination
- Visual display standards
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Effective communication
- Detail-oriented
Additional Information
- Skills
- Strong organizational and time management skills.
- Strong problem solving skills.
- Strong leadership skills.
- Strong team building and motivational skills.
- Self-motivated with ability to work with minimal supervision.
- Excellent verbal, written, and interpersonal communication skills.
- Strong analytical skills with attention to detail
- Basic computer skills
Languages
Spanish
Full Professional
Timeline
Merchandise Coordinator
HomeGoods
12.2025 - Current
Purchasing Assistant
Wintersunchemical
03.2025 - 08.2025
Assistant Store Manager
Daiso
12.2024 - 03.2025
Assistant Event Coordinator
Angie’s Catering
01.2024 - 07.2025
Load Planner/Customer Service Representative
Sunset Pacific Transportation
07.2021 - 08.2024
Dispatcher
Air Control Specialties
03.2021 - 04.2021
Overnight Dispatcher
Plumbing Master
12.2020 - 02.2021
Warehouse Associate
Walmart eCommerce
03.2018 - 03.2019
Diploma -
Nueva Vista High School
Associate of Science - Business
Chaffey College