Brianna Hill-Grimsley
West Orange,NJ
Summary
Seeking a full time customer service/office administrator position. Dear Hiring Professional, I am writing to express my enthusiasm and interest in the open position. I have included my resume detailing my professional experience, skills, and education. My desire to join your team, you will find that I am a dedicated and driven individual capable of handling multiple tasks at one time. I believe that my abilities, dedication, and enthusiasm would be an asset to customers and colleagues. Well-organized and level-headed in both routine and emergency situations. Competent in using and monitoring equipment, updating records and comforting patients and customers during difficult times.
Overview
6
6
years of professional experience
Work History
CSA/Manager of Operation
Quiktrak
New York, NY
01.2022 - 03.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Optometric Technician
Parkway Eye Care Center
Irvington, NJ
10.2021 - 01.2022
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Cleaned and performed minor maintenance on examination equipment and glasses.
Office Assistant
Child Development Center Essex County College
Newark, NJ
11.2019 - 07.2020
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Answered phone calls and welcomed visitors to office.
- Proofread and corrected correspondence and reports for error-free documentation.
Server
Hook n Reel
West Orange, NJ
07.2017 - 11.2019
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
Associate of Arts - General Studies
Essex County College
Newark, NJ05.2018
BBA - Criminology- Criminal Justice
William Patterson University
Wayne, NJSkills
- digital literacy
- Clerical
- Computer skills
- Analytical
- High-energy attitude
- Schedule management
- Inbound and Outbound Calling
- Microsoft Office expertise
- Store maintenance
- Problem-solving abilities
- Office equipment proficiency
- oral communication
- Technologically savvy
- Customer relations
Interests
communication, creativity, writing, volunteering, photograph, reading, art, music, painting, gardening
References
- Deloris Howard (director of child development center) 9737635417
- shakiel McFadden (head manager) 9084149959
Timeline
CSA/Manager of Operation
Quiktrak
01.2022 - 03.2023
Optometric Technician
Parkway Eye Care Center
10.2021 - 01.2022
Office Assistant
Child Development Center Essex County College
11.2019 - 07.2020
Server
Hook n Reel
07.2017 - 11.2019
Associate of Arts - General Studies
Essex County College
BBA - Criminology- Criminal Justice
William Patterson University