BRIANNA HILLARIO
Temple Terrace,FL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Transcom Solutions
Tampa, Florida
02.2022 - Current
- Addressed and resolved client concerns or complaints related to the intake process.
- Scheduled appointments for patient consultations, tests and procedures.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Processed paperwork, obtained billing forms and secured confidential information.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Maintained accurate and up-to-date records of client interactions and services provided.
Intake care coordinator
SET Comprehensive Care
07.2020 - 02.2022
- Provide excellent customer service by effectively communicating with injured workers, facilities and other clients
- Confirmed appointments with Injured workers, facilities and ensured vendors were staffed for appointments
- Answering inbound calls and assisting clients with their questions and needs in regards to their appointments
- Enter in new appointments for transportation or translation services
- Edit and Adjust current appointments as needed to ensure appointments are up to date
- Performed Outbound calls to confirm appointments and ensure proper communication between clients and staff
Server
Anthonys Coal Fired Pizza
06.2019 - 01.2020
- Ensured that each guest was served courteously, quickly, and efficiently
- Provided excellent customer service to ensure satisfaction
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Responded efficiently to guest inquiries and complaints in a professional manner
- Handled money transactions accurately while following company procedures for handling cash payments
Server
Bahama Breeze
Brandon , FL
10.2018 - 04.2019
- Assisted in training new servers
- Ensured that each guest was served courteously, quickly, and efficiently
- Provided excellent customer service to ensure satisfaction
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Responded efficiently to guest inquiries and complaints in a professional manner
- Maintained records of transactions made during shift as required by law or company policy
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Brandon High School
01.2021
Skills
- Problem Solving
- Active Listening
- Strong work ethic
- Data Entry
- Multi-tasking
- Bi-Lingual Spanish
Timeline
Intake Specialist
Transcom Solutions
02.2022 - Current
Intake care coordinator
SET Comprehensive Care
07.2020 - 02.2022
Server
Anthonys Coal Fired Pizza
06.2019 - 01.2020
Server
Bahama Breeze
10.2018 - 04.2019
High School Diploma -
Brandon High School