Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brianna Holmes

Haslet,TX

Summary

Highly-motivated and organized individual, eager to utilize skills across diverse settings. Desire to take on new challenges using strong work ethic and communication skills. Capable of succeeding in a team environment or individually.

Overview

9
9
years of professional experience

Work History

TSG | SENIOR TECHNICIAN

UPS
Haslet, TX
05.2023 - Current
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Deployed operating systems.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Oversaw daily performance of computer systems.
  • Developed and implemented new technical procedures to improve operational efficiency.

CLERK

UPS
Haslet, TX
11.2021 - 05.2023
  • Prepared outgoing orders for shipment according to customer specifications.
  • Processed returns from customers and suppliers efficiently and accurately.
  • Updated existing records with new information as needed.
  • Prepared inventory for shipment by attaching tags and labels.

COORDINATOR

InsPeak Insurance
Arlington, TX
05.2019 - 11.2021
  • Prepared invoices for payment processing according to established guidelines.
  • Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
  • Drafted letters informing customers of changes in their policy terms or coverage limits.
  • Validated insurance and advised patients of benefits and coverage.

STOCK MANAGER

Call It Spring
San Marcos, TX
05.2015 - 03.2019
  • Maintained accurate inventory records and monitored stock levels through good recordkeeping practices and regular counts.
  • Prepared detailed reports on inventory status and stock movements.
  • Tracked customer orders to ensure timely delivery of requested items.
  • Assisted in developing efficient storage solutions for optimal space utilization.
  • Reviewed existing methods of storing goods in warehouses; identified potential improvements and implemented changes accordingly.

Education

Bachelor of Science - Information Technology

Purdue University Global
West Lafayette, IN
01-2025

Associate of Science - Computer Science

Thomas Edison State University
Trenton, NJ
05-2024

Skills

  • Network Operations, Configuration & Security
  • Security Desk, Genetec & CCTV Experience
  • Microsoft Office Proficiency
  • Time Management
  • Project Management
  • Customer Service
  • Database Management & Data Analysis
  • Multitasking
  • Written & Verbal Communication
  • Teamwork and Collaboration
  • Problem-Solving & Detail-Oriented
  • Technical Writing
  • Computer systems & Hardware installation
  • Application installation and Support
  • Troubleshooting and Technical Support
  • User Training and Support
  • Remote Support
  • UPS PFT and HUB Automation Systems Knowledge
  • A Certification (UPS Equivalent)
  • LAN/WAN
  • ServiceNow
  • Supply and Inventory Management
  • Operating systems
  • Budgeting

Accomplishments

UPS | TSG

  • Achieved and received acknowledgment for Top 50 Producer nation wide - September | 2023, February, May & June | 2024
  • Oversaw successful deployment of numerous Projects including SPSF Wave I, SPSF Wave II, BaSE ACB Project, SHaRP II, CrowdStrike, NextGen and EIDS

Timeline

TSG | SENIOR TECHNICIAN

UPS
05.2023 - Current

CLERK

UPS
11.2021 - 05.2023

COORDINATOR

InsPeak Insurance
05.2019 - 11.2021

STOCK MANAGER

Call It Spring
05.2015 - 03.2019

Bachelor of Science - Information Technology

Purdue University Global

Associate of Science - Computer Science

Thomas Edison State University

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Brianna Holmes