Brianna Hughes
Irving,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager, Marketing /events
HOTWORX
2024.11 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
HOTWORX
2024.08 - 2024.11
Sales Associate
HOTWORX
2023.03 - 2024.07
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Salon Attendant
Lux Tanning Salon
2022.05 - 2022.08
- Referred guest problems and complaints to supervisors
- Answered customer inquiries or explain cost, availability, policies and procedures of facilities
- Maintained lost-and-found collection
- Assigned dressing room facilities, locker space and clothing containers to patrons of athletic and bathing establishments
- Provided towels and sheets to clients in public baths, steam rooms and restrooms
- Cleaned facilities such as floors or locker rooms
- Enforced rules and regulations and maintained safety and order by monitoring patrons' facility use
- Procured beverages, food and other items as requested
- Operated washed machines and dryers to clean soiled apparel and towels
- Collected soiled linen and clothing for laundering
Sales Associate
Driven Elite, Racer Classic Car Wash
2021.08 - 2022.03
- Sold monthly memberships and followed through with daily tasks
- Kept track of all sales and passes sold throughout the shift
- Counted money and made cash deposits
- Operated cash register and POS to process sales transactions and handle payments
- Promoted visual presentation standards by keeping store replenished
- Performed cleaning tasks, keeping store neat and organized
- Used product knowledge for handling objections
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
Barista
Starbucks
2019.08 - 2020.04
- Studied recipes and served customers
- Kept up to checklist standards with a weekly cleaning schedule
- Implemented process improvements to enhance service and store appearance
- Let go due to Covid-19
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Weighed, ground and packed coffee beans and grounds for bulk sales
- Presented and explained drink menu, answering questions to educate customers
- Operated cash registers and handled cash and card transactions
Education
Real Estate, Interior design
Texas Tech University
Lubbock05.2024
Skills
- Good under pressure
- Positive attitude
- People person
- Adjust quickly
- Staff Assignments
- Client Requirements
- Special Assignments
- Client Needs Assessment
- Emotional Development
- POS Transactions
- Team Goals
- Merchandise Sales
Certification
CPR
Timeline
Assistant Manager, Marketing /events
HOTWORX
2024.11 - Current
Sales Associate
HOTWORX
2024.08 - 2024.11
Sales Associate
HOTWORX
2023.03 - 2024.07
Salon Attendant
Lux Tanning Salon
2022.05 - 2022.08
Sales Associate
Driven Elite, Racer Classic Car Wash
2021.08 - 2022.03
Barista
Starbucks
2019.08 - 2020.04
CPR
Real Estate, Interior design
Texas Tech University