Quality assurance professional known for high standards and consistent results. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Work History
Performance Quality Audit III
5 Months
Elevance | 03.2026 - Current
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Designed and delivered engaging PowerPoint content to enhance communication during monthly tech huddles.
Engaged in teamwork with quality recommendation teams to enhance audit effectiveness and compliance.
Coordinated efforts with CAPA to develop and implement a new work stream.
Analyzed near miss cases to identify emerging trends and patterns.
Conducted comprehensive audits to identify workflow gaps and enhance operational efficiency.
Certified Pharmacy Technician II, SME
2 Years 3 Months
Elevance Health | 12.2023 - 03.2026
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Enhanced patient care by accurately filling and typing prescriptions in a timely manner.
Improved overall team morale with regular recognition of individual accomplishments and provision of constructive feedback to encourage continuous improvement.
Developed a positive work culture within the team, fostering open communication and collaboration among members.
Built strong relationships with cross-functional teams, fostering seamless collaboration in achieving shared organizational objectives.
Streamlined prescription processing with accurate data entry and verification of patient information.
Registered Pharmacy Technician
3 Years 5 Months
Kroger Pharmacy | 08.2020 - 01.2024
Verified patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns.
Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
Assistant Teacher
11 Months
Kids R Kids Learning Academy | 01.2023 - 12.2023
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Performed event coordination for larger parties and gatherings.
Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
Front Desk Clerk
8 Months
Hampton Inn & Suites | 05.2018 - 01.2019
Provided comprehensive administrative support, including organizing files, creating spreadsheets and imaging documents.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
Supervisor/Manager - Continuous Improvement (Global Performance - Audit Services) at Accurate Background India Pvt LtdSupervisor/Manager - Continuous Improvement (Global Performance - Audit Services) at Accurate Background India Pvt Ltd