Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Brianna Iams

Elevance
Lebanon,OH
1
Certification
8
years of professional experience

Quality assurance professional known for high standards and consistent results. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.

Work History

Performance Quality Audit III

5 Months
Elevance | 03.2026 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Designed and delivered engaging PowerPoint content to enhance communication during monthly tech huddles.
  • Engaged in teamwork with quality recommendation teams to enhance audit effectiveness and compliance.
  • Coordinated efforts with CAPA to develop and implement a new work stream.
  • Analyzed near miss cases to identify emerging trends and patterns.
  • Conducted comprehensive audits to identify workflow gaps and enhance operational efficiency.

Certified Pharmacy Technician II, SME

2 Years 3 Months
Elevance Health | 12.2023 - 03.2026
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Enhanced patient care by accurately filling and typing prescriptions in a timely manner.
  • Improved overall team morale with regular recognition of individual accomplishments and provision of constructive feedback to encourage continuous improvement.
  • Developed a positive work culture within the team, fostering open communication and collaboration among members.
  • Built strong relationships with cross-functional teams, fostering seamless collaboration in achieving shared organizational objectives.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Registered Pharmacy Technician

3 Years 5 Months
Kroger Pharmacy | 08.2020 - 01.2024
  • Verified patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns.
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.

Assistant Teacher

11 Months
Kids R Kids Learning Academy | 01.2023 - 12.2023
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Performed event coordination for larger parties and gatherings.
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.

Front Desk Clerk

8 Months
Hampton Inn & Suites | 05.2018 - 01.2019
  • Provided comprehensive administrative support, including organizing files, creating spreadsheets and imaging documents.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

Education

High School Diploma

Little Miami High School | Morrow, OH | 01.2017

Skills

Attention to detail
Strategic thinking
Analyzing
Team collaboration
Identifying areas for process improvement

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Performance Quality Audit III

Elevance
03.2026 - CurrentRead More

Certified Pharmacy Technician II, SME

Elevance Health
12.2023 - 03.2026Read More

Assistant Teacher

Kids R Kids Learning Academy
01.2023 - 12.2023Read More

Registered Pharmacy Technician

Kroger Pharmacy
08.2020 - 01.2024Read More

Front Desk Clerk

Hampton Inn & Suites
05.2018 - 01.2019Read More

Little Miami High School

High School Diploma
Read More
Brianna Iams