Brianna Jackson
Bronx ,NY
Summary
Driven customer service professional with a strong track record of enhancing client satisfaction. Demonstrates exceptional problem-solving abilities and effective communication skills, consistently exceeding client expectations. A proactive self-starter dedicated to fostering positive relationships and driving business success.
Dynamic professional with a proven track record of achievement and exceptional communication abilities. Strong listening skills facilitate effective collaboration and understanding of diverse perspectives. Committed to delivering results and fostering positive relationships within teams and with clients.
Ability to maintain high levek confidentiality.
Responsible and realiable with record of professionalism.
Overview
13
13
years of professional experience
Work History
Security Officer
The Empire State Building
Manhattan , NY
04.2019 - 11.2024
- Performed Searches and screening which sometimes includes physical interactions with foreigners such as pat downs, property searches, and conducting bag searches.
- Operate basic security equipment such as x-ray machines and hand wands at screening check points.
- Investigated suspicious activity or anything illegal in bags and reported findings to management.
- Enforced safety regulation and monitored access control points
Restaurant Hostess/Customer Service Cashier
TGI Fridays Franchise
Yonkers , NY
10.2016 - 02.2019
- Greeted guests and sat customers at tables or in waiting areas.
- Answered customer inquires regarding the menu, restaurant services, and special promotions.
- Took Reservations over the phone and in person for to go orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Teacher's Assistant
SEBNC MCKINLEY CENTER
The Bronx, NY
09.2014 - 08.2016
- Provided individualized assistance to students with special needs in the classroom
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning enviorment
Teaching Assistant
SEBNC Gwendolyn B Bland Day Care Center
The Bronx, NY
07.2011 - 08.2014
- Assisting with record keeping, such as attendance records.
- Escorting pre k students to the restroom
- preparing breakfast, lunch, and snack meal for students
- help engage a group of children in various play and learning activities at my day care center
Education
High School Diploma -
New Day Academy
The Bronx, NY06-2012
Skills
- Electronic surveillance
- Metal detector operation
- Identification verification
- Visitor tracking
Timeline
Security Officer
The Empire State Building
04.2019 - 11.2024
Restaurant Hostess/Customer Service Cashier
TGI Fridays Franchise
10.2016 - 02.2019
Teacher's Assistant
SEBNC MCKINLEY CENTER
09.2014 - 08.2016
Teaching Assistant
SEBNC Gwendolyn B Bland Day Care Center
07.2011 - 08.2014
High School Diploma -
New Day Academy
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