Brianna Jantes
Houston
Summary
Dynamic junior manager with a proven track record in customer service and team leadership. Expertise in training, problem-solving, and strategic thinking to enhance operational efficiency and drive sales growth.
Overview
2
2
years of professional experience
Work History
Junior Manager
Rainbow Shops
10261 North Fwy, Houston, Tx, 77037
10.2025 - 06.2026
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new team members on operational processes and customer service excellence.
- Implemented inventory management procedures, reducing discrepancies and improving stock accuracy.
- Collaborated with cross-functional teams to enhance in-store promotions and customer engagement initiatives.
- Analyzed sales metrics to identify trends, informing strategic decisions for merchandise placement.
- Conducted regular audits of store displays, ensuring compliance with visual merchandising guidelines.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Conducted periodic performance evaluations of team members, providing constructive feedback for career development opportunities.
- Facilitated open lines of communication between junior-level employees and senior management through regular meetings.
Retail Sales Associate
Rainbow Shops
10710 Eastex Fwy, Houston, Tx 77093
02.2024 - 10.2025
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints promptly, fostering a positive shopping environment and loyalty.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Managed inventory levels through regular stock checks and replenishment efforts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Science Education
Lone Star College
Houston, TX2036
Skills
- Customer service
- Customer relations
- CRM management
- Sales growth
- Team leadership
- Team coordination
- Staff supervision
- Employee performance evaluation
- Problem-solving
- Budget management
- Conflict resolution
- Client relations
- Time management
- Multitasking
- Process improvement
- Sales strategy
- Client engagement
- Team development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Junior Manager
Rainbow Shops
10.2025 - 06.2026
Retail Sales Associate
Rainbow Shops
02.2024 - 10.2025
Associate of Science - Science Education
Lone Star College