Samoya Patterson
East Orange
Summary
Dynamic Junior Manager at Tommy Wigs with a proven track record in optimizing inventory control and enhancing customer satisfaction. Skilled in team coordination and problem-solving, I successfully minimized stock discrepancies and championed safety initiatives, driving operational efficiency and fostering a collaborative work environment. Committed to delivering exceptional results and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Junior Manager
Tommy Wigs
01.2022 - Current
- Reported project results to senior manager.
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Analyzed sales data regularly, identifying patterns or trends that informed strategic decision-making processes within the organization.
- Championed workplace safety initiatives to reduce accidents or injuries among team members.
- Monitored industry trends closely to identify potential opportunities for company expansion or improvement.
- Facilitated open lines of communication between junior-level employees and senior management through regular meetings.
Sales Assistant
Adapat Computer Services
09.2014 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
No Degree - Geriatric Nursing
Trench Town Polytechnic College
Kingston Jamaica05-2020
High School Diploma -
Wolmers Trust High School For Girls
Kingston, Jamaica06-2013
Skills
- Keen attention to detail
- Negotiations
- Team coordination
- Staff supervision
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Customer relations
Languages
English
Full Professional
Timeline
Junior Manager
Tommy Wigs
01.2022 - Current
Sales Assistant
Adapat Computer Services
09.2014 - 10.2021
No Degree - Geriatric Nursing
Trench Town Polytechnic College
High School Diploma -
Wolmers Trust High School For Girls
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