Brianna Jay

Sales Manager

Moonbow Tropics

Paia, HI

11.2018 - 02.2025

Greeted customers and provided exceptional customer service.
Answered incoming telephone calls to provide store products and service-related information.
Assisted senior management in developing long-term strategic goals for the company's growth.
Maintained up-to-date knowledge of store merchandise and policies.
Provided accurate information about products, prices, and services beneficial for customer needs. Also assisted customers with product selection, sizing, and styling.
Handled customer complaints in a professional and diffusing manner.
Supported sales team members to drive for growth and development.
Engaged customers in a friendly, professional dialogue to determine their shopping needs.
Developed trusting relationships with customers or returning clientele by making personal connections through their shopping experience.
Upsold additional items based on customer interests and needs.
Adapted sales strategies based on customer interactions and feedback to improve results.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Maintained cleanliness of the store environment, including floors, windows, and displays.
Organized stockroom shelves according to size, color, or style.
Received and unboxed new merchandise, and restocked shelves in an appealing manner to promote items and create a fun display.
Organized the store by returning merchandise to proper areas, restocking shelves to ensure sufficient inventory levels.
Performed cashier duties such as accepting payments, processing credit card transactions quickly and securely, issuing receipts, and counting cash back in change.
Opened and closed registers by counting money, separating charge slips, and balancing drawers.
Processed returns, exchanges, and refunds in accordance with company policies.