Shannon Duncan
St. Petersburg,FL
Summary
Motivated, organized sales and service professional with decades of experience seeks to increase profitability for a growing, compatible company. A proven history of successfully slashing costs and boosting sales demonstrates a passion for implementing agile inventory practices and adapting sales procedures to fully meet company and customer goals.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Sales Manager
Supersport Classics LLC
Largo, Florida
01.2022 - Current
- Managed sales team to exceed quarterly targets while building strong client relationships.
- Achieved company growth through market expansion and effective sales strategies.
- Analyzed market trends to identify actionable business growth opportunities.
- Implemented CRM systems to streamline customer interactions and enhance operational efficiency.
- Developed training programs for new sales staff, improving onboarding and product knowledge.
- Trained and mentored junior sales personnel, ensuring success in their roles.
- Conducted performance reviews, providing constructive feedback and establishing goals.
- Increased per unit profit margins and monthly unit sales numbers consistently.
Service Manager
Midas Downtown Raleigh
Raleigh, NC
12.2018 - 01.2022
- Increased car count by fifty-three percent through effective inventory management.
- Boosted ticket average by thirty-six percent by optimizing pricing strategies.
- Enhanced gross profit per ticket by thirty-one percent via targeted sales initiatives.
- Elevated Google rating to 4.8 through improved customer service and satisfaction measures.
- Managed daily operations for sales and service teams across multiple locations.
- Trained and mentored staff to improve product knowledge and enhance customer service skills.
- Analyzed sales data to identify trends, adjusting strategies to maximize performance.
- Collaborated with cross-functional teams to streamline processes and boost operational efficiency.
Director of Sales
Aerus, LLC
Knoxville, TN
01.2012 - 12.2018
- Directed product line sales through development of demonstration procedures that improved presentation.
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Established relationships with key clients to foster long-term partnerships that supported business growth.
- Coordinated sales team activities to enhance customer satisfaction through organized appointments and order processing.
- Managed dealership operations, ensuring compliance with industry standards and regulations.
- Led cross-functional teams to drive successful product launches and marketing campaigns.
- Trained new hires on company policies while managing personnel documents and consigned inventory for demonstrations.
- Managed inventory controls by ordering, receiving, and rotating goods for sales team.
- Supervised building maintenance and housekeeping to ensure a clean, safe work environment.
Director of Operations
Paul Benton Motors, LLC
Oak Ridge, TN
02.2006 - 12.2011
- Directing service and body shop team including scheduling, managing parts, and prioritizing repairs.
- Hiring and training service technicians, advisors and porters.
- Constructing the service budget and safeguarding that costs remained below budget parameters.
- Working with the management team to ensure an optimal customer experience including an ongoing collaboration to create print and television collateral to continually drive new sales.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Directed the operations and logistics of a multi-million dollar business.
Service Manager
Firestone Complete Auto
Knoxville, TN
08.2000 - 02.2006
- Achieved record sales by yearend, driving consistent year-over-year growth.
- Achieving a 21% sales increase while slashing service costs by 9%.
- Managed retail sales, commercial accounts, inventory, ticket pricing, employee training, accounts receivable, overhead, and employee retention to enhance operational efficiency.
Education
Diploma -
Clinton High School
Clinton, TN01-1990
Skills
- Sales funnel management
- Sales expertise
- Sales and market development
- Consultative sales
- Sales closing techniques
- Sales data analysis
- Sales reporting
- Sales presentation
- Exceeds sales goals
- Sales processes
- Sales methodologies
- Account Management
- Business Development
- Lead generation strategies
- Vendor relationship management
- Customer relationship management
- CRM implementation
- Training and development
- Retail Management
- Sales presentation
- Sales team training
- Team leadership
- Strategic Planning
- Competitive analysis
- Sales budgeting
- Shipping and receiving
- Inventory management
- Product Development
- Auto Service Management
- Microsoft Office Suite
- B to B sales
- Sales alignment
- Sales closing techniques
- Exceeds sales goals
- Sales processes
- Sales data analysis
- Sales methodologies
- CRM software
- Fortune 500 company sales background
Certification
Forklift Certification
Timeline
Sales Manager
Supersport Classics LLC
01.2022 - Current
Service Manager
Midas Downtown Raleigh
12.2018 - 01.2022
Director of Sales
Aerus, LLC
01.2012 - 12.2018
Director of Operations
Paul Benton Motors, LLC
02.2006 - 12.2011
Service Manager
Firestone Complete Auto
08.2000 - 02.2006
Diploma -
Clinton High School